The quickest way to contact NETGEAR Enterprise support is through my.netgear.com. Your product's page shows the support options available for that product, based on its warranty and support coverage.
Before you begin: Make sure your product is registered on my.netgear.com. For more information, see How do I register my NETGEAR product?
To contact support:
- Go to my.netgear.com and sign in to your NETGEAR account.
- Select Products > My Registered Products.
- Find the product you need help with, and click Product Info.
- Choose the option that matches your issue:
- Hardware fault or replacement (RMA): In the Warranty tile, click Request Hardware Support.
- Other support questions: Use the Support tile. It lists Phone Support, Chat Support and Email Support, with the coverage period and current status of each. What you see depends on your support coverage:
- Sprint, Overdrive or Fastlane support contract: the tile shows the phone number and opening hours for your support tier. You can also click Get Support for chat and email. For more information, see How do I engage support under my Sprint, Overdrive or Fastlane support contract?
- Complimentary support: Click Get Support, then choose Phone, Chat or Email from the options available to you. If you choose Phone, briefly describe your issue (up to 250 characters) and click Next. The phone number is shown with your case reference number.
If your support options display as Expired, your complimentary support period has ended and you don't have an active support contract for that product. To get continued technical support, see NETGEAR Premium Support for how to buy Sprint, Overdrive or Fastlane. If you've already bought a support contract, click Activate a Support Card in the Support tile to activate it. For more information, see How do I activate my Sprint, Overdrive or Fastlane support contract on my.netgear.com?