After you buy Sprint, Overdrive or Fastlane from your NETGEAR Partner or Reseller and your order is processed, you'll receive an email with an activation key. Activate the key against your registered product on my.netgear.com to start your coverage.
Before you begin, have the following ready:
- The activation key from your activation email
- Your product's serial number, if the product isn't registered yet
- Your product's exact model number. The activation key only works for the model in the SKU you ordered.
To activate your support contract:
- Go to my.netgear.com and sign in to your NETGEAR account. If you don't have an account, create one.
- If your product isn't registered yet, select Products > Register a Product and follow the prompts.
- Once your product is registered, select Products > My Registered Products.
- Find the product you want to cover, and click Product Info.
- In the Support tile on the product page, click Activate a Support Card.
- Enter the activation key from your activation email, and click Activate.
Your Sprint, Overdrive or Fastlane coverage is now active for that product.
Your activation key only works for the product model it was bought for. For example, you cannot activate a key for DRV-GSM4230PX-12 on a GSM4230P. If activation fails, check that the model number in the SKU you ordered matches your product exactly.
Fully Managed Switches include 3 years of Sprint support, which starts automatically when you register the switch. You don't need an activation key for this included coverage.