How do I troubleshoot my NETGEAR wireless access point?

If you are having trouble with your NETGEAR wireless access point (AP), use the following tables to diagnose and resolve the issue.

General Help

Problem	Symptoms	Solutions
I need more information about my NETGEAR product.	I don't know where to get the installation guide or user manual. I'd like to search for help articles about my NETGEAR product.	Where can I find information about my NETGEAR product? How do I search for help articles in NETGEAR's knowledge base?

Problem

Symptoms

Solutions

I need more information about my NETGEAR product.

Problem	Symptoms	Solutions
I can't access my AP's device UI to change the device settings.	I don't know how to access the device UI. I get an error message when accessing the device UI. I don't know the default password for the device UI.	How do I access my wireless access point's device user interface?
I don't know my AP's IP address.	I don't know how to find my AP's IP address. My AP doesn't appear in my network.	How do I find the IP address of my NETGEAR wireless access point?

Problem	Symptoms	Solutions
My AP's wireless signal is weak.	My wireless device shows that the AP's wireless signal is weak. Wireless transfer speeds are low. My Internet access freezes sometimes.	Where should I put my NETGEAR wireless access point for optimal WiFi network performance?.
I can't connect to the SSID on my AP.	My wireless device sees the SSID, but can't connect. My wireless device does not see the SSID. My wireless device sees some of the AP's SSIDs and not others.	I can't connect to my wireless access point's SSID; what do I do?.

Problem	Symptoms	Solutions
My AP won't power on.	None of the LEDs on my AP are lit. My AP does not appear on my network. I cannot ping my AP.	My wireless access point won't power on; what do I do?

Last Updated:07/07/2025 | Article ID: 000065396