NETGEAR Insight Cloud Portal and App version 7.7

< Insight 7.6 Insight 7.8>

NETGEAR Insight Cloud Portal version 7.7

1. Version 7.7.5
2. Version 7.7.4

Version 7.7.5

Release Date: June 11, 2025

Enhancements:

• Support for Insight iOS and Android mobile apps to view the Mobile Hotspot (MHS) device details.
• Support for IPSec VPN tunnel session management through the “Reconnect” button from the Insight iOS and Android mobile apps.
• Support for fifty table rows in each page of the Insight Cloud Portal. This applies to different tables under the organization dashboard, location dashboard, account, organization and location level device table, and locally managed device tables.

Bug Fixes:

• Fixes the issue where the wireless data consumption graph displays blank in the expanded view under the Location > Wireless page when the language is Japanese, German, Simplified Chinese and French.
• Fixes the issue where the access point device status legend displays green instead of grey, even though it operates with low PoE power.
• Fixes the issue where Premium users can purchase Direct Pro subscriptions, and Direct Pro users can purchase Premium subscriptions, from the NETGEAR Business Insight page.
• Fixes the issue where the license expiry email notification includes only the corresponding organization in which the license key is expiring.
• Fixes the issue where the error “insufficient device credits” displays when moving the device from unmanaged to managed status using the managed toggle button under the Location > Devices page.

Known Issues:

• The IPSec Site-to-Site Wizard supports adding a spoke router only at the group creation level, and you cannot edit the configuration.
• Android 4.4 and older versions are not supported.
• iOS 15 and older versions are not supported.
• NAT Mode SSID configuration is disabled for the WAX600 series and WBE700 series access points for locations where the wireless region is configured as India on Location level and Organization level WiFi networks (SSIDs).
• The number of connected WiFi clients does not display under the Orbi Pro satellite details on the Topology page (Location > Topology).
• An Orbi Pro satellite does not display in the SSID view on the Topology page (Location > Topology).
• The PoE source does not display for WAC505 or WAC510 access points on the Topology page (Location > Topology).
• When a WAC510 access point is connected to a switch, the Topology page does not display this (Location > Topology).
• The link speed does not display for the connection between WiFi clients and access points or Orbi Pro devices on the Topology page (Location > Topology).
• The link speed and usage do not display between a BR500 router and a switch on the Topology page (Location > Topology).
• “Management mode changed to Standalone” notifications are sent intermittently for an Insight-managed access point when you reset the device from the Insight app or Insight Cloud portal.
• The Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly onboarded access point.
  Workaround: Reapply the Instant Captive Portal configuration from Insight.
• On an Orbi Pro device that is running firmware version 2.5.2.104 or an earlier version, you cannot log in using the Insight app when the mobile device is connected to an Orbi Pro device during initial setup stage.
  Workaround: Update the Orbi Pro device to the latest firmware.
• It is not possible to revoke the Auto-reclaim feature after a factory reset on the following switch models: GC110, GC110P, GC510P, GC510PP, GC728X, GC728XP, GC752X, and GC752XP.
• Instant Captive Portal redirection fails when the SSID name includes the # special character.
  Workaround: Rename the SSID so that it does not contain the # character.
• On a WAC505, WAC510, WAC540, or WAC564 access point that runs a firmware version earlier than version 9.0.0.21, Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the Instant Captive Portal.
  Workaround: Edit the fifth SSID without modifying any settings and save the configuration.
• When you edit the SSID of an Instant Captive Portal to which one or more clients are connected, the Insight Cloud Portal displays the following error message: “Fail to upload display ad.”
  Workaround: Edit the SSID when no clients are connected to the captive portal.
• The IPSec tunnel name does not display in the Tunnel Up or Tunnel Down notifications.
• The IP address for a connected neighbor device does not display correctly for the following switch models: GC110, GC110P, GC510P, GC510PP, GC728X, GC728XP, GC752X, and GC752XP.
• The Insight Cloud Portal does not refresh when you edit an IPSec policy name. This causes stale entries, such as Deleting policy and Creating policy, to remain visible for 5 to 8 seconds.
  Workaround: Refresh the web browser.
• Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy. This occurs if you previously set the maximum number of policies through the device UI.
• On a PR60X or PR460X router with dual WAN and WAN1 port as the active port, if you set up an IPSec site-to-site configuration, the local WAN IP address is blank.

Application Update Instructions:

Make sure to update your Insight-supported devices to the latest firmware.

To update the firmware of your product, log into Insight Cloud Portal https://insight.netgear.com or Insight mobile app, go to the Firmware page to upgrade the device firmware.

Version 7.7.4

Release Date: February 05, 2025

New Features:

• Support for the Insight Captive Portal for Insight Premium and Pro subscribers
• Support for the M4250 series fully managed switches
• Support for the M4350 series fully managed switches
• Support for the Insight Global Search function from the Insight Cloud Portal
• This feature supports the following keyword types:
• • Devices: IP address, MAC address, serial number, device name
  • Clients: IP address, MAC address, client name
  • Features: Feature menu text
• Support for DMZ and IPSec Wizard configurations on all Pro Router firmware
• Added wireless channel support for European Union countries on the WAX605 access point

Enhancements:

• Enhanced Insight Premium and Pro landing pages and the device table at account, organization, and location levels.
  • Insight Pro organization: Displays the total online and offline device count, total and required device credits.
  • Insight Pro location: Displays the total online and offline device count, total and required device credits.
  • Insight Premium location: Displays the total online and offline device count, total and required device credits.
  • The device table displays the status of each device subscription as Active or Expired.

Bug Fixes:

• Fixes the issue where the device status does not display correctly when it connects with PoE 802.3at power when it performs the device list refresh option (Location > Devices).
• Fixes the issue where the device is not accessible when the device connects with PoE 802.3at power using the Insight iOS App.
• Fixes the issue where the users cannot download the invoice of the purchased premium subscriptions from the Insight Cloud Portal on the Subscriptions page (Account Management > Subscriptions).
• Fixes the issue where the users intermittently cannot view the purchased subscriptions in the Insight Cloud Portal (Account Management > Purchase Order History).

Known Issues:

• The IPSec Site-to-Site Wizard supports adding a spoke router only at the group creation level, and you cannot edit the configuration.
• Android 4.4 and older versions are not supported.
• iOS 15 and older versions are not supported.
• NAT Mode SSID configuration is disabled for the WAX600 series and WBE700 series access points for locations where the wireless region is configured as India on Location level and Organization level WiFi networks (SSIDs).
• The number of connected WiFi clients does not display under the Orbi Pro satellite details on the Topology page (Location > Topology).
• An Orbi Pro satellite does not display in the SSID view on the Topology page (Location > Topology).
• The PoE source does not display for WAC505 or WAC510 access points on the Topology page (Location > Topology).
• When a WAC510 access point is connected to a switch, the Topology page does not display this (Location > Topology).
• The link speed does not display for the connection between WiFi clients and access points or Orbi Pro devices on the Topology page (Location > Topology).
• The link speed and usage do not display between a BR500 router and a switch on the Topology page (Location > Topology).
• “Management mode changed to Standalone” notifications are sent intermittently for an Insight-managed access point when you reset the device from the Insight app or Insight Cloud portal.
• The Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly onboarded access point.
  Workaround: Reapply the Instant Captive Portal configuration from Insight.
• On an Orbi Pro device that is running firmware version 2.5.2.104 or an earlier version, you cannot log in using the Insight app when the mobile device is connected to an Orbi Pro device during initial setup stage.
  Workaround: Update the Orbi Pro device to the latest firmware.
• It is not possible to revoke the Auto-reclaim feature after a factory reset on the following switch models: GC110, GC110P, GC510P, GC510PP, GC728X, GC728XP, GC752X, and GC752XP.
• Instant Captive Portal redirection fails when the SSID name includes the # special character.
  Workaround: Rename the SSID so that it does not contain the # character.
• On a WAC505, WAC510, WAC540, or WAC564 access point that runs a firmware version earlier than version 9.0.0.21, Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the Instant Captive Portal.
  Workaround: Edit the fifth SSID without modifying any settings and save the configuration.
• When you edit the SSID of an Instant Captive Portal to which one or more clients are connected, the Insight Cloud Portal displays the following error message: “Fail to upload display ad.”
  Workaround: Edit the SSID when no clients are connected to the captive portal.
• The IPSec tunnel name does not display in the Tunnel Up or Tunnel Down notifications.
• The IP address for a connected neighbor device does not display correctly for the following switch models: GC110, GC110P, GC510P, GC510PP, GC728X, GC728XP, GC752X, and GC752XP.
• The Insight Cloud Portal does not refresh when you edit an IPSec policy name. This causes stale entries, such as Deleting policy and Creating policy, to remain visible for 5 to 8 seconds.
  Workaround: Refresh the web browser.
• Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy. This occurs if you previously set the maximum number of policies through the device UI.
• On a PR60X or PR460X router with dual WAN and WAN1 port as the active port, if you set up an IPSec site-to-site configuration, the local WAN IP address is blank.

Application Update Instructions:

Make sure to update your Insight-supported devices to the latest firmware.

To update the firmware of your product, log into Insight Cloud Portal https://insight.netgear.com or Insight mobile app, go to the Firmware page to upgrade the device firmware.

< Insight 7.6 Insight 7.8>