NETGEAR Insight Cloud Portal and App version 7.5

< Insight 7.4 Insight 7.6>

NETGEAR Insight Cloud Portal version 7.5

1. Version 7.5.5
2. Version 7.5.2

Version 7.5.5

Release Date: October 24, 2024

New Features:

• Insight Cloud and switch local GUI bidirectional synchronization.
  The following Insight-managed Smart Switch models support this feature:
  • GS108Tv3
  • GS110TPv3
  • GS110TPPv1
  To view a list of all Smart Switch models with this feature, see kb.netgear.com/000066230/.
• Support for MHS SSID display with spaces in SSID string.

Bug Fixes:

• Fixes the issue where the subscription expiration date displays a future date after auto renewal occurs as the subscription is suspended due to credit card payment issues.
• Fixes the issue where after you enable the sticky client feature in the Load Balancing page (Wireless > Settings > Load Balancing), the default value is not pushed to the Pro WiFi WAC500-Series access points.

Known Issues

• The IPSec Site-to-Site Wizard supports adding a spoke router only at the group creation level, and you cannot edit the configuration.
• Android 4.4 and older versions are not supported.
• The number of connected WiFi clients is not displayed under the Orbi Pro satellite details on the Location > Topology page.
• An Orbi Pro satellite does not display in the SSID view on the Location > Topology page.
• The PoE source does not display for WAC505 or WAC510 access points on the Location > Topology page.
• When a WAC510 access point is connected to a switch, it does not display behind the switch on the Location > Topology page.
• The link speed does not display for the connection between WiFi clients and access points or Orbi Pro devices on the Location > Topology page.
• The link speed and usage do not display between a BR500 router and switch on the Location > Topology page.
• “Management mode changed to Standalone” notifications are sent intermittently for an Insight-managed access point when you reset the device from the Insight app or Insight Cloud portal.
• The Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly onboarded access point.
  Workaround: Reapply the Instant Captive Portal configuration from Insight.
• On an Orbi Pro device that is running firmware version 2.5.2.104 or an earlier version, you cannot log in using the Insight app when the mobile device is connected to an Orbi Pro device in Day 0 mode during setup.
  Workaround: Update the Orbi Pro device to the latest firmware.
• Revoking the auto-reclaim feature after a factory reset is not supported for the following switch models: GC110, GC110P, GC510P, GC510PP, GC728X, GC728XP, GC752X, and GC752XP.
• Instant Captive Portal redirection fails when the SSID name includes the # special character.
  Workaround: Rename the SSID so that it does not contain the # character.
• On a WAC505, WAC510, WAC540, or WAC564 access point that runs a firmware version earlier than version 9.0.0.21, Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the Instant Captive Portal.
  Workaround: Edit the fifth SSID without modifying any settings and then save the configuration.
• When you edit the SSID of an Instant Captive Portal to which one or more clients are connected, the Insight Cloud Portal displays the following error message: “Fail to upload display ad.”
  Workaround: Edit the SSID when no clients are connected to the captive portal.
• The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
• The IP address for a connected neighbor device is not shown properly for the following switch models: GC110, GC110P, GC510P, GC510PP, GC728X, GC728XP, GC752X, and GC752XP.
• The Insight Cloud Portal does not refresh when you edit an IPSec policy name, causing stale entries such as “Deleting policy” and “Creating policy” to remain visible for 5 to 8 seconds.
  Workaround: Refresh the web browser.
• Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy if the maximum number of policies was previously configured through the device UI.
• On a PR60X or PR460X router with Dual WAN and WAN 1 port as the active port, if you set up an IPSec Site-to-Site configuration, the local WAN IP address is blank.

Version 7.5.2

Release Date: September 14, 2024

New Features

This release adds the following new features:

• WireGuard VPN on the 10G/Multi-Gigabit Dual WAN Pro Router PR60X and PR460X
  • WireGuard client-to-site VPN connection at the Pro Router device level.
  • WireGuard client configuration with public/pre-shared keys with support for key export and QR code export. 

Enhancements:

This release adds the following enhancements:

• WBE710 and WBE750: Adds wireless channel support for Japan. 
• Capability to download the following purchase order history categories as CSV files (see the Account Management > Purchase Order History page):
  • Insight Subscriptions
  • Insight Pro Subscription - Direct Purchase
  • Pro user Insight Licenses
  • Insight Included with Hardware
• Insight Cloud and switch local GUI bidirectional synchronization. The following Insight-managed Smart Switch models support this feature:
  • MS510TXUP
  • MS510TXM
  • XS508TM
  • XS516TM

Known Issues

This release contains the following known issues:

• The IPSec Site-to-Site Wizard supports adding a spoke router only at the group creation level, and you cannot edit the configuration.
• Android 4.4 and older versions are not supported.
• The number of connected WiFi clients is not displayed under the Orbi Pro satellite details on the Location > Topology page.
• An Orbi Pro satellite does not display in the SSID view on the Location > Topology page.
• The PoE source does not display for WAC505 or WAC510 access points on the Location > Topology page.
• When a WAC510 access point is connected to a switch, it does not display behind the switch on the Location > Topology page.
• The link speed does not display for the connection between WiFi clients and access points or Orbi Pro devices on the Location > Topology page.
• The link speed and usage do not display between a BR500 router and switch on the Location > Topology page.
• “Management mode changed to Standalone” notifications are sent intermittently for an Insight-managed access point when you reset the device from the Insight app or Insight Cloud portal.
• The Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly onboarded access point.
  Workaround: Reapply the Instant Captive Portal configuration from Insight.
• On an Orbi Pro device that is running firmware version 2.5.2.104 or an earlier version, you cannot log in using the Insight app when the mobile device is connected to an Orbi Pro device in Day 0 mode during setup.
  Workaround: Update the Orbi Pro device to the latest firmware.
• Revoking the auto-reclaim feature after a factory reset is not supported for the following switch models: GC110, GC110P, GC510P, GC510PP, GC728X, GC728XP, GC752X, and GC752XP.
• Instant Captive Portal redirection fails when the SSID name includes the # special character.
  Workaround: Rename the SSID so that it does not contain the # character.
• On a WAC505, WAC510, WAC540, or WAC564 access point that runs a firmware version earlier than version 9.0.0.21, Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the Instant Captive Portal.
  Workaround: Edit the fifth SSID without modifying any settings and then save the configuration.
• When you edit the SSID of an Instant Captive Portal to which one or more clients are connected, the Insight Cloud Portal displays the following error message: “Fail to upload display ad.”
  Workaround: Edit the SSID when no clients are connected to the captive portal.
• The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
• The IP address for a connected neighbor device is not shown properly for the following switch models: GC110, GC110P, GC510P, GC510PP, GC728X, GC728XP, GC752X, and GC752XP.
• The Insight Cloud Portal does not refresh when you edit an IPSec policy name, causing stale entries such as “Deleting policy” and “Creating policy” to remain visible for 5 to 8 seconds.
  Workaround: Refresh the web browser.
• Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy if the maximum number of policies was previously configured through the device UI.
• On a PR60X or PR460X router with Dual WAN and WAN 1 port as the active port, if you set up an IPSec Site-to-Site configuration, the local WAN IP address is blank.

Application Update Instructions

Make sure to update your Insight-supported devices to the latest firmware.

To update the firmware of your product, log into Insight Cloud Portal https://insight.netgear.com or Insight mobile app, go to the Firmware page to upgrade the device firmware.

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