NETGEAR Insight Cloud Portal and App Version 6.2
Version 6.2.20
Release Date: June 12, 2021
New Features
This release adds the following new features:
- Adds support for Orbi Pro WiFi 6 Mini SXK30 series devices, including the SXR30 router and SXS30 satellite.
- Adds support for the Nighthawk LTE Mobile Hotspot Router model MR1100 for Insight Pro subscribers.
- Supports Organization-Wide SSID configuration for Insight Pro subscribers for WAC/WAX AP devices.
- Supports multiple device credit purchase in a single transaction for Premium and Pro subscribers through netgear.com/insight.
Bug Fixes
This release fixes the following bugs:
- Fixes the issue where Insight Pro customers were unable to create, view and download custom reports.
- Fixes the Country Not Supported issue when purchasing Premium credits through netgear.com/insight.
- Fixes various issues related to the Topology Map.
- Fixes the issue where sometimes a "Pending Setup" message displays twice when setting up an Orbi Pro router (SXR80, SRR60, SXR30) in the Insight Web portal or app.
- Various other performance improvements.
- Fixes an issue with mobile app stability.
- Other bug fixes.
Known Issues
This release contains the following known issues:
- Wireless connected clients count doesn't display under the Orbi Pro satellite details on the Location > Topology page.
- Orbi Pro satellites do not display in the SSID view on the Location > Topology page.
- PoE source doesn't display for the WAC510/WAC505 models on the Location > Topology page.
- When a WAC510 AP is connected to a switch, it does not display behind the switch in the Location > Topology page.
- The link speed does not display for the connection between WiFi clients and access points or Orbi Pro devices in the Location > Topology page.
- The link speed and usage do not display between the BR500 router and switch in the Location > Topology page.
- “Management mode changed to Standalone” push notifications are received intermittently for all Insight managed access points when resetting the device from the Insight app or Insight Cloud portal.
- The Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly on-boarded access point. Workaround: Reapply the captive portal configuration from Insight.
- Unable to log in using the Insight app when the mobile device is connected to the Orbi Pro device in Day 0 mode during setup, and the firmware version on the Orbi Pro device is V2.5.2.104 or less. Workaround: Update the Orbi Pro device to the latest firmware.
- Revoking the auto-reclaim feature after a factory reset is not supported for these switch models yet: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- Instant Captive Portal redirection fails when the SSID name includes the # special character. Workaround: Rename the SSID so it does not contain the # character.
- Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the instant captive portal for WAC510/505/540/564 access points before updating to the latest firmware of v9.0.0.21 or above. Workaround: Edit the fifth SSID without modifying any parameters and then save the configuration.
- When you try to edit the SSID of an Instant Captive Portal and there is an associated client, the Insight Cloud Portal displays this error message: “Fail to upload display ad.” Workaround: Edit the SSID when there are no clients connected to the guest WiFi.
- The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
- The IP address for a connected neighbor device is not shown properly for these switch models: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- The Insight Cloud Portal does not refresh when the IPSec policy name is edited, so stale entries such as “Deleting policy” and “Creating policy” remain visible for 5 to 8 seconds. Workaround: Refresh the web browser window.
- Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy when the maximum number of policies were configured previously through the local browser UI.
Version 6.2.21
Release Date: June 25, 2021
Bug Fixes
This release fixes the following bugs:
- Fixes crash issues.
Known Issues
This release contains the following known issues:
- Wireless connected clients count doesn't display under the Orbi Pro satellite details on the Location > Topology page.
- Orbi Pro satellites do not display in the SSID view on the Location > Topology page.
- PoE source doesn't display for the WAC510/WAC505 models on the Location > Topology page.
- When a WAC510 AP is connected to a switch, it does not display behind the switch in the Location > Topology page.
- The link speed does not display for the connection between WiFi clients and access points or Orbi Pro devices in the Location > Topology page.
- The link speed and usage do not display between the BR500 router and switch in the Location > Topology page.
- “Management mode changed to Standalone” push notifications are received intermittently for all Insight managed access points when resetting the device from the Insight app or Insight Cloud portal.
- The Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly on-boarded access point. Workaround: Reapply the captive portal configuration from Insight.
- Unable to log in using the Insight app when the mobile device is connected to the Orbi Pro device in Day 0 mode during setup, and the firmware version on the Orbi Pro device is V2.5.2.104 or less. Workaround: Update the Orbi Pro device to the latest firmware.
- Revoking the auto-reclaim feature after a factory reset is not supported for these switch models yet: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- Instant Captive Portal redirection fails when the SSID name includes the # special character. Workaround: Rename the SSID so it does not contain the # character.
- Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the instant captive portal for WAC510/505/540/564 access points before updating to the latest firmware of v9.0.0.21 or above. Workaround: Edit the fifth SSID without modifying any parameters and then save the configuration.
- When you try to edit the SSID of an Instant Captive Portal and there is an associated client, the Insight Cloud Portal displays this error message: “Fail to upload display ad.” Workaround: Edit the SSID when there are no clients connected to the guest WiFi.
- The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
- The IP address for a connected neighbor device is not shown properly for these switch models: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- The Insight Cloud Portal does not refresh when the IPSec policy name is edited, so stale entries such as “Deleting policy” and “Creating policy” remain visible for 5 to 8 seconds. Workaround: Refresh the web browser window.
- Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy when the maximum number of policies were configured previously through the local browser UI.
Version 6.2.23
Release Date: July 17, 2021
New Features
This release adds the following new features:
- Adds location-level default Management VLAN ID configuration for Insight-managed Access Points.
- Adds location-level default Mesh Mode configuration for Insight-managed Access Points.
Bug Fixes
This release fixes the following bugs:
- Fixes an issue where a Smart with optional Cloud series switch cannot connect to Insight after being added.
- Fixes the issue with incorrect blocking in Content Filtering.
- Fixes the issue with unsaved allowlist/blocklist in Content Filtering.
- Various stability improvements and other enhancements.
- Other bug fixes.
Known Issues
This release contains the following known issues:
- Wireless connected clients count doesn't display under the Orbi Pro satellite details on the Location > Topology page.
- Orbi Pro satellites do not display in the SSID view on the Location > Topology page.
- PoE source doesn't display for the WAC510/WAC505 models on the Location > Topology page.
- When a WAC510 AP is connected to a switch, it does not display behind the switch in the Location > Topology page.
- The link speed does not display for the connection between WiFi clients and access points or Orbi Pro devices in the Location > Topology page.
- The link speed and usage do not display between the BR500 router and switch in the Location > Topology page.
- “Management mode changed to Standalone” push notifications are received intermittently for all Insight-managed access points when resetting the device from the Insight app or Insight Cloud portal.
- The Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly on-boarded access point. Workaround: Reapply the captive portal configuration from Insight.
- Unable to log in using the Insight app when the mobile device is connected to the Orbi Pro device in Day 0 mode during setup, and the firmware version on the Orbi Pro device is V2.5.2.104 or less. Workaround: Update the Orbi Pro device to the latest firmware.
- Revoking the auto-reclaim feature after a factory reset is not supported for these switch models yet: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- Instant Captive Portal redirection fails when the SSID name includes the # special character. Workaround: Rename the SSID so it does not contain the # character.
- Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the instant captive portal for WAC510/505/540/564 access points before updating to the latest firmware of v9.0.0.21 or above. Workaround: Edit the fifth SSID without modifying any parameters and then save the configuration.
- When you try to edit the SSID of an Instant Captive Portal and there is an associated client, the Insight Cloud Portal displays this error message: “Fail to upload display ad.” Workaround: Edit the SSID when there are no clients connected to the guest WiFi.
- The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
- The IP address for a connected neighbor device is not shown properly for these switch models: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- The Insight Cloud Portal does not refresh when the IPSec policy name is edited, so stale entries such as “Deleting policy” and “Creating policy” remain visible for 5 to 8 seconds. Workaround: Refresh the web browser window.
- Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy when the maximum number of policies were configured previously through the local browser UI.
Version 6.2.25
Release Date: September 03, 2021
Bug Fixes
This release fixes the following bugs:
- Various bug fixes.
Known Issues
This release contains the following known issues:
- Wireless connected clients count doesn't display under the Orbi Pro satellite details on the Location > Topology page.
- Orbi Pro satellites do not display in the SSID view on the Location > Topology page.
- PoE source doesn't display for the WAC510/WAC505 models on the Location > Topology page.
- When a WAC510 AP is connected to a switch, it does not display behind the switch in the Location > Topology page.
- The link speed does not display for the connection between WiFi clients and access points or Orbi Pro devices in the Location > Topology page.
- The link speed and usage do not display between the BR500 router and switch in the Location > Topology page.
- “Management mode changed to Standalone” push notifications are received intermittently for all Insight-managed access points when resetting the device from the Insight app or Insight Cloud portal.
- The Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly on-boarded access point. Workaround: Reapply the captive portal configuration from Insight.
- Unable to log in using the Insight app when the mobile device is connected to the Orbi Pro device in Day 0 mode during setup, and the firmware version on the Orbi Pro device is V2.5.2.104 or less. Workaround: Update the Orbi Pro device to the latest firmware.
- Revoking the auto-reclaim feature after a factory reset is not supported for these switch models yet: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- Instant Captive Portal redirection fails when the SSID name includes the # special character. Workaround: Rename the SSID so it does not contain the # character.
- Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the instant captive portal for WAC510/505/540/564 access points before updating to the latest firmware of v9.0.0.21 or above. Workaround: Edit the fifth SSID without modifying any parameters and then save the configuration.
- When you try to edit the SSID of an Instant Captive Portal and there is an associated client, the Insight Cloud Portal displays this error message: “Fail to upload display ad.” Workaround: Edit the SSID when there are no clients connected to the guest WiFi.
- The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
- The IP address for a connected neighbor device is not shown properly for these switch models: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- The Insight Cloud Portal does not refresh when the IPSec policy name is edited, so stale entries such as “Deleting policy” and “Creating policy” remain visible for 5 to 8 seconds. Workaround: Refresh the web browser window.
- Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy when the maximum number of policies were configured previously through the local browser UI.
Application Update Instructions
Make sure to update your Insight-supported devices to the latest firmware.
To update your product’s firmware, follow the instructions in your product’s user manual. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documentation button on the product page.
Last Updated:07/07/2025
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Article ID: 000065180