NETGEAR Insight Cloud Portal and App version 6.3
Version 6.3.26
Release Date: October 03, 2021
New Features
This release adds the following new features:
- Supports Insight Business VPN add-on subscription service on Orbi Pro WiFi Routers SXR80 and SRR60.
- Implements wireless channel support for Japan, New Zealand, Australia and Korea for the WAX620.
- Implements wireless channel support for Japan, New Zealand and Australia for the WAX630.
- Adds support for the WAX610 in Canada.
- Adds support for the WAX620 in China.
- Removes channels 36 through 64 for selected European countries for WAX610Y.
Bug Fixes
This release fixes the following bugs:
- Fixes the issue when adding device to account throws error where the premium device credits is purchased through promo codes.
- Fixes the issue where clients connected to Orbi Pro satellites don't display properly through the Insight app.
- Fixes the issue where the switch port traffic usage units are not properly shown under the switch port summary page.
- Multiple expiring Insight device credits can be bundled into a single email notification, instead of sending an individual notification for each expiring device credit.
- Enhances the email notification message when an Insight Pro-managed organization enters into a grace period due to insufficient device credits.
- Fixes the issue where the topology is not shown properly when multiple switches connected in the network have the same 1st five bytes in their MAC addresses.
- Various stability improvements and other enhancements.
- Other bug fixes.
Known Issues
This release contains the following known issues:
- Wireless connected clients count doesn't display under the Orbi Pro satellite details on the Location > Topology page.
- Orbi Pro satellites do not display in the SSID view on the Location > Topology page.
- PoE source doesn't display for the WAC510/WAC505 models on the Location > Topology page.
- When a WAC510 AP is connected to a switch, it does not display behind the switch in the Location > Topology page.
- The link speed does not display for the connection between WiFi clients and access points or Orbi Pro devices in the Location > Topology page.
- The link speed and usage do not display between the BR500 router and switch in the Location > Topology page.
- “Management mode changed to Standalone” push notifications are received intermittently for all Insight-managed access points when resetting the device from the Insight app or Insight Cloud portal.
- The Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly on-boarded access point. Workaround: Reapply the captive portal configuration from Insight.
- Unable to log in using the Insight app when the mobile device is connected to the Orbi Pro device in Day 0 mode during setup, and the firmware version on the Orbi Pro device is V2.5.2.104 or less. Workaround: Update the Orbi Pro device to the latest firmware.
- Revoking the auto-reclaim feature after a factory reset is not supported for these switch models yet: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- Instant Captive Portal redirection fails when the SSID name includes the # special character. Workaround: Rename the SSID so it does not contain the # character.
- Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the instant captive portal for WAC510/505/540/564 access points before updating to the latest firmware of v9.0.0.21 or above. Workaround: Edit the fifth SSID without modifying any parameters and then save the configuration.
- When you try to edit the SSID of an Instant Captive Portal and there is an associated client, the Insight Cloud Portal displays this error message: “Fail to upload display ad.” Workaround: Edit the SSID when there are no clients connected to the guest WiFi.
- The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
- The IP address for a connected neighbor device is not shown properly for these switch models: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- The Insight Cloud Portal does not refresh when the IPSec policy name is edited, so stale entries such as “Deleting policy” and “Creating policy” remain visible for 5 to 8 seconds. Workaround: Refresh the web browser window.
- Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy when the maximum number of policies were configured previously through the local browser UI.
Version 6.3.27
Release Date: October 06, 2021
Bug Fixes
This release fixes the following bugs:
- Fixes the Android app login issue from version 6.3.26, which occurred after changing the account email or password, or after an authenticated session expired.
Known Issues
This release contains the following known issues:
- Wireless connected clients count doesn't display under the Orbi Pro satellite details on the Location > Topology page.
- Orbi Pro satellites do not display in the SSID view on the Location > Topology page.
- PoE source doesn't display for the WAC510/WAC505 models on the Location > Topology page.
- When a WAC510 AP is connected to a switch, it does not display behind the switch in the Location > Topology page.
- The link speed does not display for the connection between WiFi clients and access points or Orbi Pro devices in the Location > Topology page.
- The link speed and usage do not display between the BR500 router and switch in the Location > Topology page.
- “Management mode changed to Standalone” push notifications are received intermittently for all Insight-managed access points when resetting the device from the Insight app or Insight Cloud portal.
- The Instant Captive Portal feature does not work for clients connected to an Opportunistic Wireless Encryption (OWE) SSID on a newly on-boarded access point. Workaround: Reapply the captive portal configuration from Insight.
- Unable to log in using the Insight app when the mobile device is connected to the Orbi Pro device in Day 0 mode during setup, and the firmware version on the Orbi Pro device is V2.5.2.104 or less. Workaround: Update the Orbi Pro device to the latest firmware.
- Revoking the auto-reclaim feature after a factory reset is not supported for these switch models yet: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- Instant Captive Portal redirection fails when the SSID name includes the # special character. Workaround: Rename the SSID so it does not contain the # character.
- Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the instant captive portal for WAC510/505/540/564 access points before updating to the latest firmware of v9.0.0.21 or above. Workaround: Edit the fifth SSID without modifying any parameters and then save the configuration.
- When you try to edit the SSID of an Instant Captive Portal and there is an associated client, the Insight Cloud Portal displays this error message: “Fail to upload display ad.” Workaround: Edit the SSID when there are no clients connected to the guest WiFi.
- The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
- The IP address for a connected neighbor device is not shown properly for these switch models: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- The Insight Cloud Portal does not refresh when the IPSec policy name is edited, so stale entries such as “Deleting policy” and “Creating policy” remain visible for 5 to 8 seconds. Workaround: Refresh the web browser window.
- Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy when the maximum number of policies were configured previously through the local browser UI.
Application Update Instructions
Make sure to update your Insight-supported devices to the latest firmware.
To update your product’s firmware, follow the instructions in your product’s user manual. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documentation button on the product page.
Last Updated:07/07/2025
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Article ID: 000065181