NETGEAR Insight App and Cloud Portal Version 6.0
Version 6.0.11
Release Date: January 09, 2021
New Features
This release adds the following new features:
- New Insight network topology map presents a graphical view of Insight-managed devices and client devices in a network location.
- Adds ping and traceroute network testing features to the Troubleshooting page.
- Adds the Instant Captive Portal (ICP) Single-Access-Point 5-year subscription purchase plan for Insight Pro subscribers.
- Supports DHCP IP address reservation for Insight-managed Orbi Pro SRR60 and SXR80 WiFi device families.
- Supports switch model MS510TXM, MS510TXUP.
Enhancements
This firmware implements the following enhancements:
- Supports radio mode configuration for WiFi SSIDs in 2.4GHz and 5GHz bands at device and network levels for WAC and WAX series access points.
- Enhances the ability to enable or disable WiFi SSIDs in 2.4GHz and 5GHz bands at device and network levels for WAC and WAX series access points.
Bug Fixes
This release fixes the following bugs:
- Fixes the issue where the connected client count is greater than the actual connected client count in the Location > Clients > Connected page, and Location > Wireless > Connected Clients page.
- Fixes the issue in the Monthly Usage Billing feature where some accounts were not properly charged on a monthly basis.
- Fixes the issue where the firmware on devices was upgraded even though the scheduled firmware update is not enabled for the location.
- Fixes the issue in the Insight apps where the 11AX speed reverts to 11AC speed after configuring any parameter in the Radio and Channels page for Insight managed WAX610/WAX610Y access points.
- Other bug fixes.
Known Issues
This release contains the following known behaviors:
- Wireless connected clients count does not display under the Orbi Pro satellite details on the Location > Topology page.
- Orbi Pro satellites do not display in SSID view on the Location > Topology page.
- PoE source does not display for WAC510/WAC505 models on the Location > Topology page.
- WAC510 AP does not display behind the switch device when connected to the switch port in the Location > Topology page.
- The link speed does not display between the wireless clients and Access points / Orbi Pro devices in the Location > Topology page.
- The link speed and usage does not display between the BR500 router and switch device in the Location > Topology page.
- “Management mode changed to Standalone” push notifications are received intermittently for all the Insight managed access points when resetting the device from the Insight app or Insight Cloud portal.
- Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly on-boarded access point. Workaround: Reapply captive portal configuration from Insight.
- Unable to log in using the Insight app when the mobile device is connected to the Orbi Pro device in Day 0 mode, and the firmware version on the Orbi Pro device is V2.5.2.104 or less. Workaround: Update the Orbi Pro device to the latest firmware.
- Revoking the auto-reclaim feature after a factory reset is not supported for these switch models yet: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- Instant Captive Portal redirection fails when the SSID name includes the # special character. Workaround: Rename the SSID so it does not contain the # character.
- Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the Instant captive portal for the WAC510/505/540/564 access point before updating to latest firmware V9.0.0.21 or above. Workaround: Edit the fifth SSID without modifying any parameters and save the configuration.
- When you try to edit the SSID of an Instant Captive Portal and there is an associated client, the Insight Cloud Portal displays this error message: “Fail to upload display ad.” Workaround: Edit the SSID when there are no clients connected to the guest WiFi.
- The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
- The IP address for a connected neighbor device is not shown properly for these switch models: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- The Insight Cloud Portal does not refresh when the IPSec policy name is edited, so stale entries such as “Deleting policy” and “Creating policy” remain visible for 5 to 8 seconds. Workaround: Refresh the web browser window.
- Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy when the maximum number of policies were configured previously through the local browser UI.
Application Update Instructions
Make sure to update your Insight-supported devices to the latest firmware.
To update your product’s firmware, follow the instructions in your product’s user manual. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documentation button on the product page.
Last Updated:07/07/2025
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Article ID: 000065178