NETGEAR Insight Cloud Portal and App Version 5.11
Version 5.11.20
Release Date: Nov 20, 2020
Bug Fixes
This release addresses the following bugs:
- Fixes crash issue in Health > Wired > Traffic Utilization Details screen in iOS App.
- Fixes crash issue in Health > Wireless > Client/Traffic Details screen in iOS App.
- Fixes crash issue in Access Point device dashboard > Usage screen in iOS App.
- Fixes crash issue in other device dashboard > Traffic screen in iOS App.
- Fixes crash in Orbi Pro and Orbi Pro 6 device dashboard screen in Android App.
- Fixes crash in Locations > Wired Settings > Group Port Setting Wizard screen in Android App.
Known Issues
This release contains the following known issues:
- “Management mode changed to Standalone” push notifications are received intermittently for all the Insight managed access points when resetting the device from the Insight app or web portal.
- Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly on-boarded Access Point. Workaround: Re-apply captive portal configuration from Insight.
- Unable to log in using the Insight app when the mobile device is connected to the Orbi Pro device in Day 0 mode, and the firmware version on the Orbi Pro device is V2.5.2.104 or less. Workaround: Update the Orbi Pro device to the latest firmware.
- Revoking the auto-reclaim feature after a factory reset is not supported for these switch models yet: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- Instant Captive Portal redirection fails when the SSID name includes the # special character. Workaround: Rename the SSID so it does not contain the # character.
- Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the Instant captive portal for the WAC510/505/540/564 access point before updating to latest firmware V9.0.0.21 or above. Workaround: Edit the fifth SSID without modifying any parameters and save the configuration.
- When you try to edit the SSID of an Instant Captive Portal and there is an associated client, the Insight Cloud Portal displays this error message: “Fail to upload display ad.” Workaround: Edit the SSID when there are no clients connected to the guest WiFi.
- The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
- The IP address for a connected neighbor device is not shown properly for these switch models: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- The Insight Cloud Portal does not refresh when the IPSec policy name is edited, so stale entries such as “Deleting policy” and “Creating policy” remain visible for 5 to 8 seconds. Workaround: Refresh the web browser window.
- Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy when the maximum number of policies were configured previously through the local browser UI.
Application Update Instructions
Make sure to update your Insight-supported devices to the latest firmware.
To update your product’s firmware, follow the instructions in your product’s user manual. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documentation button on the product page.
Last Updated:07/07/2025
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Article ID: 000065177