NETGEAR Insight App and Cloud Portal Version 5.10
Version 5.10.11
Release Date: August 01, 2020
New Features and Enhancements
This firmware provides the following new features:
- Supports the WiFi 6 Access Point WAX610 product family.
- Insight users can configure up to eight wireless SSIDs on the 2.4 GHz and 5 GHz bands in dual mode.
- Supports WiFi security WPA3-Personal.
- Supports landscape mode for tablets.
- Supports the Singapore and Hong Kong regions for the WBC502 product family.
- Supports the WBC502B2 preconfigured bundle.
Bug Fixes
This firmware addresses the following bugs:
- Fixes the issue where the VLAN2 interface isn't created on GC switches when there is a WAC540 AP in the same network.
- Fixes the issue where the wireless dashboard did not display the 2.4GHz and 5GHz band details by default.
- Fixes the app crash issue on iOS 14 pre-release.
- Enhances the Insight VPN user login history monitoring based on client MAC address and Client OS.
- Fixes the issue where the Orbi Pro device dashboard does not display all attached device information.
- Fixes the issue where the BR500 displays incorrectly as offline in Insight
- Improves the performance with the Summary page upon logging into the Insight Cloud Portal
- Fixes multiple crash issues.
- Other bug fixes.
Known Issues
This release contains the following known issues:
- Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the Instant captive portal for the WAC510/505/540/564 access point before updating to latest firmware V9.0.0.21 or above. Workaround: Edit the fifth SSID without modifying any parameters and save the configuration.
- “Management mode changed to Standalone” push notifications are received intermittently for all the Insight managed access points when resetting the device from the Insight app or web portal.
- Unable to log in using the Insight app when the mobile device is connected to the Orbi Pro device in Day0 mode, and the firmware version on the Orbi Pro device is V2.5.2.104 or less. Workaround: Update the Orbi Pro device to the latest firmware V2.5.3.108 or above.
- Revoking the auto-reclaim feature after a factory reset is not supported for these switch models yet: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- Instant Captive Portal redirection fails when the SSID name includes the # special character. Workaround: Rename the SSID so it does not contain the # character.
- When you try to edit the SSID of an Instant Captive Portal and there is an associated client, the Insight Cloud Portal displays this error message: “Fail to upload display ad.” Workaround: Edit the SSID when there are no clients connected to the guest WiFi.
- Orbi Pro Satellites page does not refresh properly after adding or removing a satellite.
Workaround: Go back to the Devices page, then return to the Satellites page to see the correct status.
- The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
- The IP address for a connected neighbor device is not shown properly for these switch models: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- The Insight Cloud Portal does not refresh when the IPSec policy name is edited, so stale entries such as “Deleting policy” and “Creating policy” remain visible for 5 to 8 seconds. Workaround: Refresh the web browser window.
- Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy when the maximum number of policies were configured previously through the local browser UI.
Application Update Instructions
Make sure to update your Insight-supported devices to the latest firmware.
To update your product’s firmware, follow the instructions in your product’s user manual. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documentation button on the product page.
Last Updated:07/07/2025
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Article ID: 000065176