NETGEAR Insight Cloud Portal and App Version 5.9

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NETGEAR Insight App and Cloud Portal Version 5.9

1. Version 5.9.5
2. Version 5.9.6
3. Insight app for Android Version 5.9.7

Version 5.9.5

Release Date: April 18, 2020

New Features and Enhancements

This release provides the following new features:

• 1-Year Insight Pro or Premium subscription bundled with new purchase of selected Insight Managed device models
• Pro subscription expiration grace period extended from 7 days to 30 days
• Users can now purchase Insight Premium and Pro subscriptions directly from http://www.netgear.com/insight
• Premium subscription promo code can now be applied without having to enter credit card information, and when upgrading from Basic to Premium

Bug Fixes

This release addresses the following bugs:

• Now supports a seamless PoE downtime schedule across midnight
• Fixes PoE port status and statistics issue for GS switches
• Fixes issue with email and push notifications when new firmware for Airbridge WBC502 device is available
• Fixes default Power Limit Type “Detected Class” support on these switch models: GC110/P, GC510P/PP, GC728X/XP, GC752X/XP, GS724TPv2 / GS724TPP, GC108P/PP, GS108Tv3, GS110TPv3, GS110TPP, GS752TPP, GS752TPv2, GS728TPv2 and GS728TPPv2
• Fixes issue where low Internet bandwidth sometimes caused OrbiPro Satellite (SRS60, SRC60, RBS50Y) firmware upgrade to fail
• Removes automatic creation of preconfigured VLAN 2 when there is no BR500 in the network location
• Various stability and performance fixes
• bug fixes

Known Issues

This release contains the following known issues:

• Revocation of device auto-reclaim feature after factory reset is not supported for these switch models yet: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
• Instant Captive Portal redirection fails when SSID name includes the # special character. Workaround: Rename the SSID so it does not include the # character.
• When the Instant Captive Portal SSID is edited after connecting a client, the Insight Cloud Portal throws an error message: “Fail to upload display ad”. Workaround: Edit the SSID during hours in which guests are not ordinarily connected to your guest WiFi.
• Issue configuring Facebook Wi-Fi for non-management VLANs.
• Orbi Pro Satellites page does not refresh properly after adding or removing a satellite.

Workaround: Go back to the Devices list, then return to the Satellites page to see the correct status.

• IPSec tunnel name is not shown in Tunnel Up or Tunnel Down notifications.
• Connected neighbor device IP address is not shown properly for these switch models: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
• Insight Cloud Portal does not refresh when the IPSec policy name is edited, so stale entries such as “Deleting policy” and “Creating policy” remain visible for 5 to 8 seconds. Workaround: Refresh your browser window.
• Incorrect error message shows in the Insight Cloud Portal when trying to add a new IPSec policy when the maximum number of policies are already configured through the local browser UI.

Version 5.9.6

Release Date: May 30, 2020

New Features and Enhancements

This release provides the following new features:

• Insight now fully supports NETGEAR Smart Switches: GS716TP and GS716TPP.

• Increases the maximum number of MAC ACL entries to 256.

Bug Fixes

This release addresses the following bugs:

• Fixes UI issue in Wireless > Rate Limiting page where the Rate Limit sliders do not work properly.
• Fixes the issue where the wireless SSID was still broadcasting outside scheduled time period.
• Fixes the iOS app issue with configuring Dedicated Backhaul in Instant Mesh page for WAC540 and WAC564 APs.
• Various stability and performance improvements.
• Other bug fixes.

Known Issues

This release contains the following known issues:

• Revocation of device auto-reclaim feature after factory reset is not supported for these switch models yet: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
• Instant Captive Portal redirection fails when SSID name includes the # special character. Workaround: Rename the SSID so it does not contain the # character.
• When the Instant Captive Portal SSID is edited after connecting a client, the Insight Cloud Portal throws an error message: “Fail to upload display ad.” Workaround: Edit the SSID during hours in which guests are not ordinarily connected to your guest WiFi.
• Issue configuring Facebook Wi-Fi for non-management VLANs.
• Orbi Pro Satellites page does not refresh properly after adding or removing a satellite.

Workaround: Go back to the Devices list, then return to the Satellites page to see the correct status.

• IPSec tunnel name is not shown in Tunnel Up or Tunnel Down notifications.
• Connected neighbor device IP address is not shown properly for these switch models: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
• Insight Cloud Portal does not refresh when the IPSec policy name is edited, so stale entries such as “Deleting policy” and “Creating policy” remain visible for 5 to 8 seconds. Workaround: Refresh your browser window.
• Incorrect error message shows in the Insight Cloud Portal when trying to add a new IPSec policy when the maximum number of policies are already configured through the local browser UI.

Insight app for Android Version 5.9.7

Release Date: June 15, 2020

Bug Fixes

This release addresses the following bugs:

• Fixes the issue where tapping the Devices tab for a location with no devices results in a continuously spinning refresh icon.

Known Issues

This release contains the following known issues:

• Revoking the auto-reclaim feature after factory reset is not supported for these switch models yet: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
• Instant Captive Portal redirection fails when the SSID name includes the # special character. Workaround: Rename the SSID so it does not contain the # character.
• When you try to edit the SSID of an Instant Captive Portal and there is an associated client, the Insight Cloud Portal throws an error message: “Fail to upload display ad.” Workaround: Edit the SSID at a time when there are no clients connected to the guest WiFi.
• Issue configuring Facebook Wi-Fi for non-management VLANs.
• Orbi Pro Satellites page does not refresh properly after adding or removing a satellite.

Workaround: Go back to the Devices page, then return to the Satellites page to see the correct status.

• The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
• The IP address for a connected neighbor device is not shown properly for these switch models: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
• The Insight Cloud Portal does not refresh when the IPSec policy name is edited, so stale entries such as “Deleting policy” and “Creating policy” remain visible for 5 to 8 seconds. Workaround: Refresh your browser window.
• Incorrect error message shows in the Insight Cloud Portal when you try to add a new IPSec policy when the maximum number of policies were configured previously through the local browser UI.

Application Update Instructions

Make sure to update your Insight-supported devices to the latest firmware.

To update your product’s firmware, follow the instructions in your product’s user manual. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documentation button on the product page.

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