If you are experiencing connectivity issues with Insight Business VPN, you can do one of the
following:
- Run a ping test. For more information, see How do I run a ping test in Insight Cloud Portal?. If you can ping the central router through VPN, but you cannot ping the remote corporate network, make sure that you added your remote router's corporate network in the VPN Network field in the central router’s settings. For more information, see Step 15 in the following knowledge base article: How do I set up Insight Business VPN service?.
- If Windows 10 devices can't connect to an Insight Business VPN SSID that is using WPA-Enterprise mode with RADIUS server authentication, see the following Microsoft support topic: https://support.microsoft.com/en-us/topic/windows-10-devices-can-t-connect-to-an-802-1x-environment-179ef277-e6ef-8ea3-cb0e-11a6b80fa955.
- If your Orbi Pro router is behind another fire wall TCP/UDP port, make sure that TCP / UDP port number 2112 is open in the main firewall for VPN Cloud connections.
For further help, you can contact NETGEAR support at https://www.netgear.com/support/contact.aspx.
For more information about Insight Business VPN, see What Is Insight Business VPN?.
Last Updated:07/07/2025
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Article ID: 000064207