If you previously used the Nighthawk or Orbi app to enable the Anywhere Access feature for your router and the device status shows "Disconnected", try these steps to resolve the issue:
- Make sure that your router is on the latest firmware version. For more information, see the following articles:
- Reboot your router and use the Nighthawk or Orbi app to disable Anywhere Access, then re-enable the feature.
For more information:
- How do I enable or disable Anywhere Access on my NETGEAR or Orbi router?
- Why is Anywhere Access enabled by default on my NETGEAR or Orbi router?
Last Updated:07/07/2025
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Article ID: 000059138