Enterprise AV Home WiFi Mobile Wifi Support Shop Deals

Before the application can manage an access point, the access point must run the required firmware version that is cloud enabled.

This release supports the following NETGEAR WiFi access points running cloud-enabled firmware version 3.5.4.0 or later:

 

  • WAC730 ProSAFE 3x3 Dual-Band Wireless AC Access Point

  • WAC720 ProSAFE 2x2 Dual-Band Wireless AC Access Point

  • WNDAP660 ProSAFE Dual-Band Wireless-N Access Point

  • WNDAP360 ProSAFE Dual-Band Wireless-N Access Point

  • WNDAP350 ProSAFE Dual-Band Wireless-N Access Point

  • WNAP320 ProSAFE Wireless-N Access Point

  • WNAP210v2 ProSAFE Wireless-N Access Point

If your access point runs a standalone firmware version that is not cloud enabled, consult the following table.

Table 1. Software requirements for upgrade to the cloud-enabled firmware version
Access Point Model Minimum Required Standalone Firmware for Upgrade to Cloud-Enabled Firmware Required Cloud-Enabled Firmware
WAC730 ProSAFE 3x3 Dual-Band Wireless AC Access Point v3.1.1.0 or a later standalone version v3.5.4.0 or later
WAC720 ProSAFE 2x2 Dual-Band Wireless AC Access Point v3.1.1.0 or a later standalone version v3.5.4.0 or later
WNDAP660 ProSAFE Dual-Band Wireless-N Access Point v2.0.5 or a later standalone version v3.5.4.0 or later
WNDAP360 ProSAFE Dual-Band Wireless-N Access Point v2.1.12 or a later standalone version v3.5.4.0 or later
WNDAP350 ProSAFE Dual-Band Wireless-N Access Point v2.1.9 or a later standalone version v3.5.4.0 or later
WNAP320 ProSAFE Wireless-N Access Point v2.1.6 or a later standalone version v3.5.4.0 or later
WNAP210v2 ProSAFE Wireless-N Access Point v2.1.5 or a later standalone version v3.5.4.0 or later

The table lists the minimum required standalone firmware version that an access point must run for you to be able to upgrade the access point to the required cloud-enabled firmware version. Note the following about upgrades:

 

  • If your access point does run the minimum required standalone firmware version or a later standalone firmware version, you can upgrade directly to the required cloud-enabled firmware.

  • In the unlikely situation that your access point runs a standalone firmware version that is earlier than the minimum required standalone firmware version, you first must upgrade the access point to the minimum required standalone firmware version before you can upgrade the access point to the required cloud-enabled firmware version.

    CAUTION:
    If your access point runs a standalone firmware version that is earlier than the minimum required standalone firmware version and you attempt to upgrade directly to the required cloud-enabled firmware version, you might be locked out of the access point’s web management interface. In that situation, you must log in to the access point over an SSH connection with the user name admin and the password that is configured for the access point and issue the restore-factory-default command to reset the access point to factory default settings.

If your access point is already cloud-managed by the BCWM 1.0 application, you can upgrade it to a state in which it can be cloud-managed by the BCWM 2.0 application. For more information, see the How Do I Upgrade an Access Point From BCWM 1.0 to BCWM 2.0?

Note: The upgrade procedures in this guide describe and include screen shots of the traditional web management interface that is supported on most NETGEAR access points. However, the WAC720 and WAC730 access points use a newer style web management interface. The steps and screen shots for that interface are similar but not identical to the traditional interface.
Last Updated:07/07/2025 | Article ID: 30493

Our team is here to help!

Phone
Chat
Email