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You can upgrade an access point that is cloud-managed by the BCWM 1.0 application to a state in which it can be cloud-managed by the BCWM 2.0 application.

Log in to the access point’s web management interface and perform the following steps:

  1. Disable the access point for the cloud, which causes the access point to reset to factory default settings.
  2. Upgrade the access point firmware to version 3.5.4.0 or a later version.
  3. Make sure that the access point is connected to the Internet.

These steps are described in detail in the following procedure.

Note: If you already know the IP address and password of the access point that you want to access, you can skip Step 1 and Step 2 in the following procedure and start with Step 3.

To upgrade an access point that is cloud-managed by the BCWM 1.0 application to a state in which it can be cloud-managed by the BCWM 2.0 application:

  1. To view the IP address of the access point in the BCWM 1.0 application, do the following:

    1. Open a browser on your computer.
    2. In the address bar, enter https://wireless.netgear.com.
      The application login page displays.
    3. Enter the email address and password for your BCWM 1.0 account and click the LOGIN button.
    4. The Home page displays.
    5. Select Inventory.
      All access point configurations display. By default, the configurations are sorted by access point name.
    6. On the right side of the page, click the access point configuration for which you want to view the IP address.
      The Access Point Profile section displays information about the access point.
    7. Scroll down and click the IP Settings heading.
      The IP address displays. Take note of the IP address, which you will need in Step 7.
  2. To view the password of the access point in the BCWM 1.0 application, do the following:

    1. Select Configuration.
      The All Locations page displays.
    2. In the LOCATIONS tree on the left, click the location to which the access point is assigned.
      The Location Profile page displays.
    3. On the right side of the page, click the AP Local Management heading.
      The AP Local Management section expands.
    4. To display the current password, select the Show Characters check box.
      Take note of the password, which you will need in Step 8.
  3. Visit the support website at support.netgear.com.
  4. Navigate to the page for your access point and download firmware version 3.5.4.0 or a later version.
  5. Read the release notes before upgrading the software.
  6. Open a browser on your computer.
  7. In the address bar, enter the IP address of the access point.

    Use the IP address that you determined in Step 1.

    A login window opens.
  8. Enter the user name and password.

    The user name is admin. Use the password that you noted in Step 2.

  9. Click the LOGIN button.

    The General page displays.

  10. Disable the access point for the cloud by doing the following:

    1. Next to Cloud Enabled, select the No radio button.
    2. Click the APPLY button.
      The access point restarts with a full web management interface and factory default settings, but retains its IP configuration and management VLAN.
      You now must log back in to the access point, might need to specify a new password, and must upgrade the firmware (see the following steps).
  11. Log back in to the access point by doing the following:

    1. Open a browser on your computer.
    2. In the address bar, enter the IP address of the access point.
      Because the access point retained its IP configuration, use the same IP address as the one that you used in Step 7.
      A login window opens.
    3. Enter the user name and password.
      The user name is admin. The default password is password.
    4. Click the LOGIN button.
      If the Change Password page displays, go to Step 12.
      If the General page displays, go to Step 13.
  12. If the Change Password page displays, specify a new password by doing the following:

    1. In the Current Password field, enter the existing password, which is the default password.
    2. In the New Password and Repeat New Password fields, specify the new password.
    3. Click the APPLY button.
      A login window opens again.
    4. Enter the user name and new password.
      The user name is admin. The new password is the one that you just specified.
    5. Click the LOGIN button.
      The General page displays.
  13. Select Maintenance > Upgrade.

    Image
  14. Click the Browse button, navigate to the firmware file on your computer, and select the firmware file that you downloaded in Step 4.

    The firmware displays to the right of the Browse button.

  15. Click the APPLY button.
    Warning: To avoid the risk of corrupting the firmware, do not interrupt the upgrade. For example, do not close the browser, click a link, or load a new page. Do not turn off the access point. Wait until the access point finishes restarting.

    A progress bar might show the progress of the firmware upload process. The firmware upload process takes several minutes. When the upload is complete, the access point restarts.

  16. To verify that the access point runs the new firmware version, is enabled for the cloud, and is connected to the Internet, log back in to the access point by doing the following:

    1. Open a browser on your computer.
    2. In the address bar, enter the IP address of the access point.
      Because the access point retained its IP configuration, use the same IP address as the one that you used in Step 7.
      A login window opens.
    3. Enter the user name and password.
      The user name is admin. The password is either the defaut password (password) or the password that you specified in Step 12.
    4. Click the LOGIN button.
      The General page displays.
      Note: When the access point runs firmware version 3.5.4.0 or a later version, by default, the access point is enabled for the cloud and operates with a limited web management interface (only the Configuration and Monitoring menu tabs display).
  17. On the General page, verify that the Yes radio button is selected, that the Firmware Version field states the new firmware version, and that the Current Time field shows the correct time for the configured time zone.

    Image

    The access point is now ready for cloud management by the BCWM 2.0 application.

Last Updated:07/07/2025 | Article ID: 30496

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