NETGEAR Insight Cloud Portal and App version 6.8
Version 6.8.4
Release Date: Sept 03, 2022
New Features
This release adds the following new features:
- Adds support for Insight Managed WiFi 6 Multi-Gig access points WAX628 and WAX625.
- Supports Energy Efficiency Mode on WAC- and WAX-series access points.
- Supports Multi Pre-Shared key for SSIDs on WAX-series access points.
- Supports new wireless channels for Australia and Korea on the WAX630E.
- Supports new wireless channels for UAE on the WAX615.
- Insight implements new vertical sidebar or vertical navbar, for faster navigation across the Insight Cloud portal.
- Insight Pro adds secondary admins allowing the admin to delegate account management responsibilities to one or more other admins.
Enhancements
- Adds WPA3 security mode for Orbi Pro SXR30 and SXR80.
- Adds LAN port 802.1x authentication for Insight Business VPN on Orbi Pro routers.
Bug Fixes
This release fixes the following bugs:
- Multiple stability and performance improvements.
- Other bug fixes.
Known Issues
This release contains the following known issues:
- Android 4.4 and older versions are not supported.
- Wireless connected clients count isn’t displayed under Orbi Pro satellite details on the Location > Topology page.
- Orbi Pro satellite doesn’t display in the SSID view on the Location > Topology page.
- PoE source doesn't display for the WAC510/WAC505 models on the Location > Topology page.
- When a WAC510 AP is connected to a switch, it doesn’t display behind the switch on the Location > Topology page.
- Link speed doesn’t display for the connection between WiFi clients and access points or Orbi Pro devices on the Location > Topology page.
- Link speed and usage don’t display between the BR500 router and switch on the Location > Topology page.
- “Management mode changed to Standalone” notifications are sent intermittently for all Insight-managed access points when resetting the device from the Insight app or Insight Cloud portal.
- The Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly on-boarded access point. Workaround: Reapply the captive portal configuration from Insight.
- Unable to log in using the Insight app when the mobile device is connected to the Orbi Pro device in Day 0 mode during setup, and the firmware version on the Orbi Pro device is V2.5.2.104 or less. Workaround: Update the Orbi Pro device to the latest firmware.
- Revoking the auto-reclaim feature after a factory reset is not supported for these switch models yet: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- Instant Captive Portal redirection fails when the SSID name includes the # special character. Workaround: Rename the SSID so it does not contain the # character.
- Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the Instant Captive Portal for WAC510/505/540/564 access points before updating to the latest firmware of v9.0.0.21 or above. Workaround: Edit the fifth SSID without modifying any parameters and then save the configuration.
- Editing the SSID of an Instant Captive Portal with associated client(s), the Insight Cloud Portal displays this error message: “Fail to upload display ad.” Workaround: Edit the SSID when there are no clients connected to the guest WiFi.
- The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
- The IP address for a connected neighbor device is not shown properly for these switch models: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- The Insight Cloud Portal does not refresh when the IPSec policy name is edited, so stale entries such as “Deleting policy” and “Creating policy” remain visible for 5 to 8 seconds. Workaround: Refresh the web browser window.
- Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy if the maximum number of policies were previously configured through the device UI.
Application Update Instructions
Make sure to update your Insight-supported devices to the latest firmware.
To update your product’s firmware, follow the instructions in your product’s user manual. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documentation button on the product page.
Last Updated:07/07/2025
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Article ID: 000065160