While installing your NETGEAR device using the Nighthawk or Orbi app, you might be prompted to download the Xfinity app to complete activation.
Use the following steps to download the Xfinity app and install your NETGEAR device.
To complete Xfinity activation when using the Nighthawk or Orbi app to install your NETGEAR device:
- Leave the Nighthawk or Orbi app but keep the app running in the background (don’t terminate the app by swiping up).
Note: To leave an app without terminating it, go to the home screen on your mobile device. - Disconnect your mobile device from your router’s WiFi network and switch to your mobile data network.
- Install the Xfinity app using one of the following links, depending on your device:
- iOS: https://apps.apple.com/us/app/id1178765645
- Android: https://play.google.com/store/apps/details?id=com.xfinity.digitalhome
- Launch the Xfinity app.
- Tap the account icon in the top left of your screen.
- Under the Devices section, tap Activate Xfinity Gateway or Modem.
- Tap Your Own Modem.
- Follow the on-screen instructions to complete activation.
- Confirm that your NETGEAR device shows online on the Xfinity app dashboard.
- Connect your mobile device back to router’s WiFi network.
- Navigate to the Nighthawk or Orbi app window that is running in the background.
- Tap Done in the top-right corner of your screen.
- Follow the remaining instructions to finish installing your device.
For more information, see How do I install my NETGEAR cable device if I am an Xfinity customer?.
Last Updated:07/07/2025
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Article ID: 000062536