If you need help from NETGEAR support, you can visit my.netgear.com to open a support case, visit the MyNETGEAR Contact Us page for contact information, or use the Nighthawk, Orbi, or Insight apps to get support via phone or chat.
Because NETGEAR support contact information varies by support type, region and the type of product that you have, follow the steps below to reach the appropriate resource for your needs.
Click the expandable section below for information on how to contact support for your specifc issue.
- Visit the MyNETGEAR Contact Us page.
- Select the product category that you would like to learn more about.
- Select CHAT WITH US or CALL SUPPORT.
- Follow the prompts to complete the required information and contact NETGEAR Support.
You can get help with a NETGEAR device from MyNETGEAR on the web, or from the Nighthawk, Orbi, or Insight apps. You must register your device before you can open a support case. For more information, see How do I register my NETGEAR device?
To get help with a NETGEAR device from MyNETGEAR on the web:
- Visit my.netgear.com and log into your MyNETGEAR account.
If you don't already have a MyNETGEAR account, you must create one.
For more information, see How do I create a MyNETGEAR account? - Scroll down to YOUR REGISTERED PRODUCTS and click the product that you need help with.
- Select a support option based on the kind of help that you need:
- If you need help setting up or using your device, select Get Support.
- If you think there is something wrong with your device, select Request Hardware Support.
- Follow the prompts to complete the required information and contact NETGEAR Support.
To get help with a NETGEAR device from the Nighthawk, Orbi, or Insight apps:
- Launch the Nighthawk, Orbi, or Insight app.
- Tap the Menu icon on the top left of your screen.
- Tap SUPPORT.
- If prompted, log in to your NETGEAR account.
- Select Chat Support or Phone Support.
- Follow the prompts to complete the required information and contact NETGEAR Support.
- Visit the MyNETGEAR Contact Us page.
- Select CONTACT SUPPORT > OPEN A SUPPORT CASE.
- Select I have a Subscription Service.
- Select the service that you need help with from the drop-down menu and click NEXT.
- Select CHAT WITH US or CALL SUPPORT.
- Follow the prompts to complete the required information and contact NETGEAR Support.
For more information:
- How do I check if my NETGEAR product is under warranty?
- How do I upload proof of purchase for my NETGEAR product?
- How do I request a Return Material Authorization (RMA) for my NETGEAR product?
- NETGEAR Warranty Terms & Conditions
- NETGEAR Warranty Return Policy