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During the initial setup of your device, if you cannot create or sign in to your MyNETGEAR account, you may need to reset your device to factory settings. You may also need to factory-reset your WAC124 if you encounter any other problem that halts the log in process. Then you can update your firmware before you log in.

To update your WAC124's firmware without logging in:

  1. Make sure that the WAC124 is still connected to the Internet.
  2. On the back of your device, press and hold the recessed Reset button until the Power LED is yellow.The Power LED starts blinking and the device is reset to factory settings.
  3. Wait three minutes.
  4. Enter http://www.routerlogin.net in a web browser.
  5. At the top of the page, click A new firmware upgrade is available. Click here to get it .Your computer attempts to connect to the NETGEAR server. When it connects, the new firmware details display.
  6. Review the firmware details and click the Yes button.
  7. After the download finishes, install the firmware.Your firmware is up to date.
  8. Complete the initial log in process and create or log in to your MyNETGEAR account. For more information, see How do I log in to my WAC124 for the first time?.
Last Updated:07/07/2025 | Article ID: 000060512

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