If you cancel your NETGEAR service subscription within 30 days of the purchase date, you can receive a refund upon request. For Service subscriptions older than 30 days, you must cancel prior to your next renewal date to avoid further charges. Otherwise, no refunds except as provided in our Terms and Conditions.
If you have a free trial of a NETGEAR service, you will not be charged when it ends. You will only be charged if you purchase a subscription.
To temporarily pause your Armor protection, see How do I temporarily pause my NETGEAR Armor protection?
Subscriptions purchased within the last 30 days
If you cancel your NETGEAR service subscription within 30 days after purchase, you can receive a refund upon request.
To cancel your NETGEAR service subscription and receive a full refund:
- Visit my.netgear.com and log into your MyNETGEAR account.
- Click SERVICES at the top of the page.
- Click the Manage button to the right of the product with the service subscription.
The Manage Subscription pop-up displays. - Click the Cancel Subscription button.
If you do not see the Cancel Subscription button, scroll down.
A confirmation pop-up displays. - Click the Cancel Subscription button.
- Request a refund.
- For Armor, you must fill out the Armor Cancellation/Refund Form and click SUBMIT.
- For all other services, email servicesupport@netgear.com with the service, the transaction amount, and transaction date.
You must either submit the Armor Cancellation/Refund Form or email servicesupport@netgear.com in order to receive a refund. A refund is not provided automatically when you cancel within 30 days of purchase.
If you cancel your NETGEAR service subscription within 30 days of purchase and request a refund, you immediately lose access to the service.
Subscriptions purchased more than 30 days ago
Perform one of the following methods to cancel your NETGEAR service subscription.
Subscriptions purchased more than 30 days ago are not eligible for a refund.
To cancel using the Orbi or Nighthawk app:
- Launch the Orbi or Nighthawk app.
- Tap
/CHP%20Products/UI/menu-icon1.png)
(Menu) > MY SUBSCRIPTIONS. - Tap the name of the service you wish to cancel.
- Tap the Auto renew toggle.
The toggle background is gray when Auto renew is disabled.
Your subscription is cancelled. Your service stays active for the remaining duration of your subscription. You are not charged when it ends.
To cancel on my.netgear.com:
- Visit my.netgear.com and log into your MyNETGEAR account.
- Click SERVICES at the top of the page.
- Click the Manage button to the right of the product with the service subscription.
The Manage Subscription pop-up displays. - Click the Cancel Subscription button.
If you do not see the Cancel Subscription button, scroll down.
A confirmation pop-up displays. - Click the Cancel Subscription button.
Your subscription is cancelled. Your service stays active for the remaining duration of your subscription. You are not charged when it ends.
To cancel using your Bitdefender account (NETGEAR Armor only):
Bitdefender powers NETGEAR Armor's technology and processes payments for Armor in some regions. If you purchased Armor from the Bitdefender store, you must log into your Bitdefender account to turn off auto renewal.
- Visit store.bitdefender.com/myaccount and log into your Bitdefender account.
- Click My Products.
- Click Stop automatic subscription renewal under your Armor subscription.
Your Armor subscription is cancelled. Armor stays active for the remaining duration of your subscription. You are not charged when it ends.
If you are unable to cancel your subscription, contact the NETGEAR customer care team for assistance at servicesupport@netgear.com and include your product's serial number. For more information, see How do I find my NETGEAR home product's serial number?