Guided Assistance helps troubleshoot the issue you are having with your NETGEAR device by asking you questions.
A factory reset deletes all personalized settings including your user name, password, WiFi network name (SSID), and security settings. A factory reset is necessary when you cannot recover your password.
If you enabled the password recovery feature, see How do I recover my NETGEAR admin password using the password recovery feature?
The following instructions do not apply to DGN2000 or DG834Gv5 routers. For more information, see How do I perform a factory reset on my DGN2000 or DG834gv5 router?.
To perform a factory reset:
- Verify that your router’s Power light is on.
- On the back of your router, locate the Restore Factory Settings or Reset button.
- Use a paper clip or similar object to press and hold the Restore Factory Settings or Reset button for seven seconds.
- Release the Restore Factory Settings or Reset button.
Your router resets.
When you log in to your router again, use the default login credentials:
- User Name: admin
- Password: password
The following video clip demonstrates these steps:
To view the full video, visit https://www.youtube.com/watch?v=nUOcjDy02ts.
For more information, see the following knowledge base articles:
Last Updated:06/19/2020
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Article ID: 9665