If you have connection issues with your NETGEAR devices, performing a complete power cycle of your network might help. To power cycle your home network, you must turn off all of your networking devices and then turn them back on. Networking devices include: computers, smartphones, routers, cable modems, tablets, printers, gaming consoles, smart home devices, VOIP phones, WiFi cameras, and anything else that uses a WiFi or Ethernet connection.
Power cycling your home network might help resolve some of the following issues:
- You cannot get Internet access on a networking device.
- You are unable to finish installing your NETGEAR router (Internet not detected, router not detected).
- You cannot get an Internet connection on your router.
- Your router's Internet LED light is amber.
To ensure that your devices are properly reset, you must follow a sequence when turning them on and off. Follow the instructions below depending on the topology of your home network.
To power cycle your home network if you use a cable or DSL modem with a NETGEAR router:
- Turn off or shut down all of the devices that are connected to your router’s network.
Note: Some modems are equipped with a backup battery. If your modem has one, you must remove the backup battery to completely turn off your modem.
Wait 2 minutes before turning on your cable or DSL modem again.
- After 2 minutes, turn on your modem first and let it boot up.
- Wait 5 minutes while your modem establishes a connection with your Internet Service Provider (ISP).
This process might take longer than 5 minutes depending on your cable or DSL modem. In most cases, all of the LED lights on your modem remain stable after your device establishes a connection with your ISP. However, we recommend that you refer to the user manual of your modem to verify the status of the LEDs.
Note: Skip Step 4 and proceed to Step 5 if you have a modem router (gateway).
- After your cable or DSL modem establishes a connection with your ISP, turn on your router.
Your router establishes a connection with your modem. This process might take a few minutes. In most cases, the Internet LED on your router turns solid white (green on older routers) when a connection is established However, we recommend that you refer to the user manual of your router to verify the status of the Internet LED.
- Turn on the wired and wireless devices that are connected to your router’s network.
For more information:
Last Updated:03/11/2022
|
Article ID: 19755