Through a secure connection, a NETGEAR Level 3 Technical Support Engineer (TSE) will remotely log in and access the ReadyNAS device to assess the nature of the problem.
In most instances, diagnostics and repair via online session may take several days, even weeks. This is a chargeable service.
After successfully evaluating the ReadyNAS device, the TSE will provide an assessment report.
NETGEAR provides data recovery services on a best-effort basis using tools, technical knowledge and resources available within NETGEAR. NETGEAR does not guarantee that the data recovery can be accomplished successfully in every instance. The fee for data recovery diagnostics is non-refundable. Regional pricing may vary. Optionally, you can prefer to seek data recovery services from third-party recovery solutions.