If your Orbi satellite's ring lights solid magenta or pulses magenta, move the Orbi router closer to your Orbi satellite.
If the Orbi satellite's ring LED is still pulsing magenta after about one minute, and you already moved the Orbi satellite closer to the Orbi router, press the Sync button on the back of the Orbi router and on the back of the Orbi satellite.
For more information about how to sync your Orbi router and satellite, visit How do I sync my Orbi router and satellite?.
To request product support by email, follow the link below to the Contact Us page, then:
- Click Get Support
- Click OPEN A SUPPORT CASE
- Sign in or create a NETGEAR account
- Select an eligible product to request hardware support
If you prefer to call or chat with us, select the buttons next to Email.
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