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This article describes the process required to recover the admin password and, optionally, the enable password of an M4300 managed switch using the boot menu.

  1. Open a console connection to the switch using a terminal emulation program with these settings:
    • Speed (baud): 115200
    • Data bits: 8
    • Stop bits: 1
    • Parity: None
    • Flow control: XON/XOFF
  2. Reboot the switch and monitor the console output closely.
  3. As soon as Checking for application is displayed, press and hold Q on your keyboard to interrupt the normal boot cycle:
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  4. Hold Q until the boot menu displays.
  5. In the boot menu, type 13 and press Enter.
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  6. The switch boots into password recovery mode. When prompted for a username, press Enter to begin enable mode:
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  7. Type configure and press Enter to change to configuration mode.
  8. To reset the admin password, use the command: username admin password <newpassword> (replace <newpassword> with the password of your choice).
  9. Type exit and then press Enter to exit configuration mode.
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  10. (Optional) To reset the enable password, type the command: enable password <newpassword> (replace <newpassword> with the password of your choice).
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  11. Type save and press Enter to save the changes. When prompted, type Y.
  12. Type reload cand press Enter to reload the switch. When prompted, type Y.
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Last Updated:07/07/2025 | Article ID: 30326

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