Bug Fixes:
- Fixes the AP370 upgrade issue from 4.x and 5.0.x to 5.1.0.17.
- Fixes the UI display bug “Monitoring:AP:Details” which shows incorrect SSID for clients.
- Improvements in Captive portal customization.
Known Issues:
- Initial firmware upgrade from M1 (3.1.x.x) image, (one time for WC9500 M4 beta) needs to be done using TFTP or FTP method in Maintenance > Upgrade.
- Radius proxy server in wireless controller may not work if there are managed AP’s in down state and its last know IP address matches with one of the connected and up AP in the same wireless controller.
- SNMP traps are not supported in the WC9500 M4 beta firmware.
- Wireless client separation features do not work when clients are connected on different AP’s on the same profile.
- Inconsistency in L2/L3 discovery for AP’s.
- By running the L2/L3 discovery multiple times, user can discover all AP’s.
- Captive portal unauthenticated clients are able to send and receive multicast traffic.
- Captive portal authenticated clients require re-authentication when roaming from Master Controller managed AP to Save Controller managed AP or vice versa.
- Wireless fixed data rate setting for WNDAP660/WNDAP620 will not be supported.
Upgrade Instructions:
- Using the Download Link below, download and extract the new software to a convenient place such as your desktop.
Download Link: http://www.downloads.netgear.com/files/GDC/WC9500/WC9500_V5.1.0.18.zip - Log into the WC9500
- Read the below Caveats, if the upgrade is from a lower major release
- Select Maintenance > Upgrade from the main/submenu.
- In the Firmware Upgrade section, select Local File and click Browse.
- Locate the downloaded file and click Apply.
This will start the software upgrade to your WC9500. This may take some time. Do not interrupt the upgrade process.
At the conclusion of the upgrade, WC9500 will reboot automatically.
Caveats:
- You have to use TFTP/FTP method if the current image version is 3.1.x.x.
- When the upgrade is from 3.x.x.x/4.x.x.x to 5.x.x.x and Admin password has any special characters (example:"P !@#$%^" ), then change the password to alphanumeric only before upgrade (example : "Password"). Make a configuration backup, upgrade, then after the upgrade you can configure your old password again in 5.x.x.x.
This product includes software code developed by third parties, including software code subject to the GNU General Public License ("GPL") or GNU Lesser General Public License ("LGPL"). As applicable, the terms of the GPL and LGPL, and information on obtaining access to the GPL Code and LGPL Code used in this product, are available to you at NETGEAR Open Source GPL. The GPL Code and LGPL Code used in this product is distributed WITHOUT ANY WARRANTY and is subject to the copyrights of one or more authors. For details, see the GPL Code and LGPL Code for this product and the terms of the GPL and LGPL.
Last Updated:10/17/2025
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Article ID: 30160