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To view the status of your cable modem or modem router initialization:

  1. Launch a web browser from a computer or mobile device that is connected to your network.
  2. Enter http://192.168.100.1.
  3. Enter your cable modem or modem router’s user name and password.
    The user name is admin. The default password is password. The user name and password are case-sensitive.
    The BASIC Home page displays.
  4. Select Cable Connection.
    The cable connection information displays.

For more information, see How can I troubleshoot my cable modem?. 

Last Updated:07/07/2025 | Article ID: 30007

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