This article provides troubleshooting steps for connection problems with your NETGEAR router.
Use the following instructions if you were connected to the Internet but lost your connection.
Symptoms
- No access to websites.
- No activity on the Internet LED of your router.
- No Internet access on connected devices.
To troubleshoot connection problems:
Note: Each of the following steps is a separate attempt to fix the problem. If one steps works, you don’t need to proceed with the other steps.
- Check the connections of your devices. Make sure that each cable connection is secure.
- Refresh your cable connection by power cycling your network. For more information, see How do I power cycle my home network?.
- Download the latest firmware for your router at https://www.netgear.com/support/. After you download the firmware, see the following article for instructions on how to manually upgrade your router’s firmware: How How do I manually upgrade firmware to my NETGEAR router?.
Reset your router. For more information, see How do I perform a factory reset on my NETGEAR router?.
For more information:
How do I set up my NETGEAR router using the router web interface?
Last Updated:07/07/2025
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Article ID: 24309