Before you activate your Internet service, collect the following information:
- Your cable Internet provider account information
- Cable modem model number
- Cable modem serial number
- Cable modem MAC address
Your cable modem’s serial number and MAC address are located on the product label.
For more information, see the following articles:
- Where can I find information about my NETGEAR product?
- How do I find my NETGEAR home product’s serial number?
To activate Internet service on your cable modem or modem router:
- Visit your cable Internet provider’s website and follow the onscreen instructions to activate your Internet service.
Note: You can find your provider’s contact information on your Internet billing statement. - If you are unable to activate your Internet service using the instructions on your cable Internet provider’s website, call your cable Internet provider for support.
For more information, see How can I troubleshoot my cable modem?.
Last Updated:07/07/2025
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Article ID: 22715