You can recover a lost or forgotten administrator password in two ways:
- Using NETGEAR's password recovery tool. This web-based tool requires that you enable administrator password recovery on your ReadyNAS storage system before you can use it.
- Performing an OS reinstall reboot. This process reinstalls the firmware on your system and resets the administrator user name and password to factory defaults.
Recover Your Administrator Password Using NETGEAR's Password Recovery Tool
This procedure is an option only if you enabled password recovery by providing a password recovery question, answer, and email address. If you lost your password but did not enable administrator password recovery, see the "Recover Your Administrator Password Using an OS Reinstall Reboot" section in this article.
To recover your administrator password using NETGEAR's password recovery tool, follow these steps:
- Using a web browser, visit https://<ReadyNAS_IP_address>/password_recovery.<ReadyNAS_IP_address> is the IP address of your ReadyNAS system.
The ReadyNAS password recovery screen displays.
- Enter the email address and password recovery answer you enabled on your ReadyNAS storage system and click the Reset password and email button.
NETGEAR resets your administrator password and sends an email message with the new password to you.
Recover Your Administrator Password Using an OS Reinstall Reboot
This process does not remove data from the system, but resets the administrator user name and password to the factory defaults:
- Factory default user name. admin
- Factory default password. netgear1
To recover your administrator password using an OS reinstall reboot, perform an OS reinstall reboot on your storage system.
The process for performing an OS reinstall reset reboot varies by storage system.
For more information, see the following support articles:
- How do I access the boot menu on my ReadyNAS Ultra 2, Ultra 2 Plus, or Pro 2?
- How do I access the boot menu on my ReadyNAS Ultra 4, Ultra 4 Plus, Pro 4, NVX Pioneer, or NVX (Business Edition)?
- How do I access the boot menu on my ReadyNAS Ultra 6, Ultra 6 Plus, Pro 6, Pro Pioneer, or Pro (Business Edition)?