Installation problems:
You must not have more than one IPSec VPN client installed on your computer. If you have previously installed another VPN client (such as SafeNet, Checkpoint, Cisco, etc.) you must uninstall it, and reboot your computer before installing the NETGEAR VPN Client.
Functional problems:
- In the NETGEAR VPN Client configuration, the SA Lifetime is unspecified by default. This can cause frequent dropping of the tunnel. Be sure to set a value for this parameter.
- Disable the Virtual Adapter unless you are sure you need it.
- When connecting to a NETGEAR VPN router, be sure to configure the router for connection to "a single IP address" instead of "a subnet".
- If your computer is running a software firewall (such as Norton Firewall, ZoneAlarm, or Windows XP Firewall) the VPN Client may not be able to initiate a tunnel. Disable the software firewall and try again.
Last Updated:07/07/2025
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Article ID: 1043