Support cases are opened on my.netgear.com, not in the NETGEAR Insight Cloud Portal. If you're working in Insight, you can use a link in the portal to go straight to my.netgear.com and open your case there.
To go to my.netgear.com from the Insight Cloud Portal:
- Sign in to the Insight Cloud Portal.
- Click the profile icon at the top right of the page.
- Select Support > Request Technical Support. A new tab opens with my.netgear.com.
- Follow the steps in How do I open a case on my.netgear.com?
Last Updated:10/13/2026
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Article ID: 000070954