You can see all your NETGEAR support cases on my.netgear.com by clicking the Support tab at the top of the page. From there, you can check a case's status, message our support team, upload files or close the case.
To view your cases:
- Go to my.netgear.com and sign in to your NETGEAR account.
- Click the Support tab at the top of the page. Your cases are listed with the case number, product, status and case subject for each one.
- To see the details of a case, click View Case.
When our support team replies: You will receive an email from NETGEAR Online Support (supportcase@netgear.com) with the subject "Case # [your case number] is updated". The email includes your case number, the case summary, your product and the update from our support team. You can reply in either of the following ways:
- By email: reply directly to the email. To make sure your reply is added to your case, don't change the subject line or the recipient address.
- On my.netgear.com: sign in and update the case, as described below.
To update your case on my.netgear.com:
- On the case page, type your message in the Write a message box.
- To add files such as logs or screenshots, click Upload Files to Case and select the file.
- Click Send.
If your issue is resolved, click Close Case on the case page.
Last Updated:10/13/2026
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Article ID: 000070953