After your Insight Premium account is migrated to Insight, you might notice two organizations in your account instead of one. This article explains why this happens and what to do.
Background
Insight Premium accounts used Locations to organize devices. The new Insight uses Organizations. When your Insight Premium account is migrated, a new Organization is created automatically, and your existing Locations are placed inside it.
If your account email address is jbloggs@netgear.com, the new Organization is named Org_jbloggs.
What the issue looks like
Following the migration, some accounts display two organizations instead of one. Using the example above, the two organizations appear as Org_jbloggs and jbloggs. One organization contains your devices. The other is empty.
What to do
Do not delete either organization. Contact NETGEAR Support to resolve the issue.
Attempting to delete the empty organization before NETGEAR Support reviews your account can result in configuration loss.