When you launch the Insight app on your iPhone or iPad, you might see the following error message or notice that the app fails to load properly.
"Could not connect to Insight Cloud service. Please check your network settings."
This issue is commonly caused by running an older version of the Insight iOS app that is no longer fully supported.
To resolve this issue, you need to update the Insight app to the latest version.
- Make sure your device is running a supported version of iOS
- If the issue persists after updating, try restarting your device or reinstalling the app
Last Updated:03/23/2026
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Article ID: 000070606