By default, when you purchase a subscription in Insight, Auto Renewal is activated. If you do not want your subscription to automatically renew at the date specified in Insight, you can deactivate this feature.
To deactivate the auto-renewal of a subscription using the Insight Cloud Portal:
- Log in to the Insight Cloud Portal.
- Click the menu icon in the upper-right corner.
- Click Account Management > Subscriptions > Subscription Billing.
- In the Subscription section, click the pencil (Edit) icon in the upper-right corner.
- In the Auto Renewal section, select the No radio button.
- Click the Save button.
To deactivate the auto-renewal of a subscription using the Insight app:
- Launch the Insight app.
- Tap the menu icon in the upper-left corner.
- Tap ACCOUNT MANAGEMENT > Manage Insight Subscriptions > Current Subscription > Subscription Billing.
- In the Subscription section, click the pencil (Edit) icon in the upper-right corner.
- In the Auto Renewal section, select the No radio button.
- Click the Save button.
Last Updated:10/31/2025
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Article ID: 000070346