NETGEAR Insight Cloud Portal and iOS App version
version 7.1.2
Release Date: November 04, 2023
New Features:
- PR60X Pro Router feature support: QoS, Static IP/MAC Import/Export, RIP, Port Triggering.
- Supports PR60X Pro Router as mDNS Gateway for a location.
- Supports moving devices from one location to another location.
Enhancements:
- Insight wireless widget enhancements for Client Data Consumption and Channel Utilization.
- Insight Pro users can now apply the organization policy settings configured for a particular organization in bulk to other organizations in the account.
- A Pro user can view the list of Insight Bundled devices which are expiring in the next 30 days under the Account Management page.
- A Pro user can view the list of Insight Pro Purchase Confirmation Keys which are expiring in the next 30 days under the Account Management page.
- A Premium or Pro user can view the Insight Bundled Devices count under the Account Management > Purchase Order History.
- For a Pro user, to unlock a locked organization, the user can now choose to either delete or unmanage a device. The unmanaged device does not use any device credits allocated to the organization. When a user manages the device, then it will use device credits. This new option to manage or unmanage the Insight devices is added under the Organization > Location > Device tab page.
- Insight Pro license expiration email notifications now include the list of expiring (or expired) organizations and locations.
- A Premium or Pro user can view organization and location details under the Account Management > Purchase Order History > Insight Bundled Devices category page.
Bug Fixes:
- Fixes the issue where the Instant Captive Portal daily and weekly reports are sent to the email address for the Insight account even after deleting the location or organization where the Instant Captive Portal was previously enabled.
- Fixes an issue with Pro subscription key(s) activation where the expiration date field incorrectly displays “Jan 01, 1970.”
- Fixes the issue where the switch PVID port settings are automatically reset to VLAN 1 after you modify the VLAN port membership.
- Other bug fixes.
Known Issues:
- Android 4.4 and older versions are not supported.
- The number of connected WiFi clients isn’t displayed under the Orbi Pro satellite details on the Location > Topology page.
- An Orbi Pro satellite doesn’t display in the SSID view on the Location > Topology page.
- The PoE source doesn't display for WAC505 or WAC510 access points on the Location > Topology page.
- When a WAC510 access point is connected to a switch, it doesn’t display behind the switch on the Location > Topology page.
- The link speed doesn’t display for the connection between WiFi clients and access points or Orbi Pro devices on the Location > Topology page.
- The link speed and usage don’t display between a BR500 router and switch on the Location > Topology page.
- “Management mode changed to Standalone” notifications are sent intermittently for an Insight-managed access point when you reset the device from the Insight app or Insight Cloud portal.
- The Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly onboarded access point.
Workaround: Reapply the Instant Captive Portal configuration from Insight. - On an Orbi Pro device that is running firmware version 2.5.2.104 or an earlier version, you cannot log in using the Insight app when the mobile device is connected to an Orbi Pro device in Day 0 mode during setup.
Workaround: Update the Orbi Pro device to the latest firmware. - Revoking the auto-reclaim feature after a factory reset is not supported for the following switch models: GC110, GC110P, GC510P, GC510PP, GC728X, GC728XP, GC752X, and GC752XP.
- Instant Captive Portal redirection fails when the SSID name includes the # special character.
Workaround: Rename the SSID so that it does not contain the # character. - On a WAC505, WAC510, WAC540, or WAC564 access point that runs a firmware version earlier than version 9.0.0.21, Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the Instant Captive Portal.
Workaround: Edit the 5th SSID without modifying any parameters and then save the configuration. - When you edit the SSID of an Instant Captive Portal to which one or more clients are connected, the Insight Cloud Portal displays the following error message: “Fail to upload display ad.”
Workaround: Edit the SSID when no clients are connected to the captive portal. - The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
- The IP address for a connected neighbor device is not shown properly for the following switch models: GC110, GC110P, GC510P, GC510PP, GC728X, GC728XP, GC752X, and GC752XP.
- The Insight Cloud Portal does not refresh when you edit an IPSec policy name, causing stale entries such as “Deleting policy” and “Creating policy” to remain visible for 5 to 8 seconds.
Workaround: Refresh the web browser. - Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy if the maximum number of policies was previously configured through the device UI.
- On a PR60X router with Dual WAN and the WAN 1 port as the active port, if you set up an IPSec Site-to-Site configuration, the local WAN IP address is blank.
Application Update Instructions:
Make sure to update your Insight-supported devices to the latest firmware.
To update your product’s firmware, follow the instructions in your product’s user manual. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documentation button on the product page.
Last Updated:07/07/2025
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Article ID: 000065857