Granting access allows the technical support team to navigate through and view your Insight account in read-only mode, including information related to your organizations and locations. This information is used for troubleshooting purposes only.
To grant technical support access to your Insight account using the Insight Cloud Portal:
- Log in to the Insight Cloud Portal.
- In the upper right corner of the page, click the account icon.
- Select Support > Grant Access to Support.
- Click Yes, Grant Access.
- To stop sharing your account with technical support, tap the End Technical Support Access button.
To grant technical support access to your Insight account using the Insight App:
- Launch the Insight app.
- Tap the menu icon in the upper-left corner.
- Tap Grant Access to Support.
- Tap Yes, grant access.
- To stop sharing your account with technical support, tap the Support Mode icon, and then tap End Access.
Last Updated:08/26/2026
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Article ID: 000065834