You may be requested by NETGEAR to enable Secure Diagnostics Mode (SDM) on your Smart Switch. SDM creates a secure connection to NETGEAR Support for troubleshooting, bug investigation, and issue resolution.
By enabling Secure Diagnostics Mode, you agree to the NETGEAR Remote Access Policy.
To enable Secure Diagnostics Mode:
- Log in to the admin page of your Smart Switch.
- Click Maintenance - Troubleshooting - Secure Diagnostics.
- Click Enable.
- Click Apply.
- Review the terms of the Remote Access Policy and click OK.
- A 5 digit value will populate in the Port field. It may be necessary to refresh the page before the port number appears. Provide this value to your Support Expert.
Last Updated:07/07/2025
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Article ID: 000065832