NETGEAR Insight Cloud Portal version 6.12
version 6.12.2
Release Date: July 22, 2023
New Features:
- Supports external captive portal configuration for access points.
- Supports transmission power and channel configuration per radio band for the Orbi Pro SXR30 in North America.
Enhancements:
- Improves fast roaming for locations with many access points.
Bug Fixes:
- Fixes the issue where Organization and Location dashboard is not showing the device count properly.
- Fixes the issue where Organization-Wide SSID is not populated to locations that is created after the Organization-Wide SSID is configured.
- Fixes the issue where the grace period banner does not go away after allocating needed device credits to the organization.
- Other bug fixes.
Known Issues:
- Android 4.4 and older versions are not supported.
- The number of connected WiFi clients isn’t displayed under the Orbi Pro satellite details on the Location > Topology page.
- An Orbi Pro satellite doesn’t display in the SSID view on the Location > Topology page.
- The PoE source doesn't display for a WAC505 or WAC510 access point on the Location > Topology page.
- When a WAC510 access point is connected to a switch, it doesn’t display behind the switch on the Location > Topology page.
- The link speed doesn’t display for the connection between WiFi clients and access points or Orbi Pro devices on the Location > Topology page.
- The link speed and usage don’t display between a BR500 router and switch on the Location > Topology page.
- “Management mode changed to Standalone” notifications are sent intermittently for an Insight-managed access point when you reset the device from the Insight app or Insight Cloud portal.
- The Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly onboarded access point.
Workaround: Reapply the captive portal configuration from Insight. - On an Orbi Pro device that is running firmware version 2.5.2.104 or an earlier version, you cannot log in using the Insight app when the mobile device is connected to an Orbi Pro device in Day 0 mode during setup.
Workaround: Update the Orbi Pro device to the latest firmware. - Revoking the auto-reclaim feature after a factory reset is not supported for the following switch models: GC110, GC110P, GC510P, GC510PP, GC728X, GC728XP, GC752X, and GC752XP.
- Instant Captive Portal redirection fails when the SSID name includes the # special character.
Workaround: Rename the SSID so that it does not contain the # character. - On a WAC505, WAC510, WAC540, or WAC564 access point that runs a firmware version earlier than version 9.0.0.21, Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the Instant Captive Portal.
Workaround: Edit the fifth SSID without modifying any parameters and then save the configuration. - When you edit the SSID of an Instant Captive Portal to which one or more clients are connected, the Insight Cloud Portal displays the following error message: “Fail to upload display ad.”
Workaround: Edit the SSID when no clients are connected to the captive portal. - The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
- The IP address for a connected neighbor device is not shown properly for the following switch models: GC110, GC110P, GC510P, GC510PP, GC728X, GC728XP, GC752X, and GC752XP.
- The Insight Cloud Portal does not refresh when you edit an IPSec policy name, causing stale entries such as “Deleting policy” and “Creating policy” to remain visible for 5 to 8 seconds.
Workaround: Refresh the web browser. - Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy if the maximum number of policies was previously configured through the device UI.
Application Update Instructions:
Make sure to update your Insight-supported devices to the latest firmware.
To update your product’s firmware, follow the instructions in your product’s user manual. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documentation button on the product page.
Last Updated:07/07/2025
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Article ID: 000065757