This article only applies to the NETGEAR switches listed under "This article applies to" on the right side of this page.
NETGEAR is aware of an interoperability issue with certain Hikvision PoE cameras. If you have a Hikvision PoE camera which fails to power on with PoE when connected to your switch, complete the following steps.
To troubleshoot PoE power problems with your Hikvision PoE camera and your NETGEAR switch:
- Download the latest firmware for your switch from the NETGEAR support site and install it.
- Log in to the admin page of your switch.
- If you have a Smart Switch, select System > PoE > Advanced > PoE Port Configuration.
- If you have a Plus Switch, select PoE > Setting.
- Select the port to which the camera is connected.
- Change the Longer Detection Time dropdown menu to Enable.
- Click the Apply button.
The camera will now power on. If you still encounter problems, please contact NETGEAR Technical Support.
Last Updated:07/07/2025
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Article ID: 000065624