A factory reset deletes all personalized settings including your username, password, WiFi network name (SSID), and security settings. A factory reset is necessary when you cannot recover your password.
To perform a factory reset using the touch LCD:
- Tap Settings.
- Tap More.
- Tap Factory Reset.
- Tap Reset Now.
- Tap Continue.
Your mobile hotspot resets.
To perform a factory reset using the reset button:
- Remove battery cover, but leave the battery installed.
If you are having trouble removing your device’s battery cover, see How do I remove the battery cover on my NETGEAR mobile hotspot?. - Locate the reset button.
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The reset button is inside of a small hole labelled RESET. - Press and hold the reset button with a paper clip or similar object for up to 10 seconds.
Use only gentle pressure. Pressing too hard or using a sharp object will damage your hotspot and might void your warranty.
- Release the reset button.
Your mobile hotspot displays resetting…
Your mobile hotspot is reset.
For more information on setting up your reset mobile hotspot, see How do I get started with my unlocked NETGEAR mobile hotspot?.
Last Updated:07/07/2025
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Article ID: 000065514