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Insight 6.9 >

NETGEAR Insight Android App version 6.9.5

Version 6.9.5

Release Date: Jan 9, 2023

New Features

This release adds the following new features:

  • Supports the multicast DNS (mDNS) gateway feature on NETGEAR Pro WiFi access points with up to 8 policies per network location to control which mDNS services can be shared across networks.
  • Adds various wireless widgets for Insight location Summary and Wireless dashboards.
  • Adds Insight Device Level Dashboard Statistics per SSID under an access point’s device dashboard.
  • Adds Insight Pro Scheduled Subscription Activation for Insight Pro subscribers.
  • Supports configuration of static routes on Orbi Pro WiFi 6 SXR30, SXR50 and SXR80 models.
  • Supports WiFi Scheduler configuration on Orbi Pro WiFi 6 SXR30 and SXR80 models.
  • WAX625 access point: Adds WiFi channel support for Japan, Australia, Canada, South Korea, Hong Kong, India, Singapore, UAE, and New Zealand.
  • WAX628 access point: Adds WiFi channel support for Japan, Australia, South Korea, Hong Kong, India, Singapore, UAE, and New Zealand.
  • WAX630E access point: Adds WiFi channel support for European countries, Japan, Australia, South Korea, Hong Kong, India, Singapore, UAE, and New Zealand.

Enhancements

  •  Adds a per-port VLAN overview feature in the Insight Cloud Portal for Orbi Pro WiFi 6 router models SXR80, SXR50, and SXR30.
  • Adds an option to remove a connected satellite from the base router through the Insight Cloud Portal and Insight app. This feature is supported on Orbi Pro WiFi 6 router models SXR80 and SXR30.
  • Allows a device name length from 2 to 64 characters in the Insight Cloud Portal and Insight app. This feature is supported on Orbi Pro WiFi 6 router models SXR80 and SXR30.
  • Adds the Multi Pre-Shared Key (MPSK) feature to the Insight Guided Tutorial.
  • Adds support for up to 5 wired client IP addresses or fully qualified domain names (FQDNs) for the client isolation feature on an access point SSID.

Bug Fixes

This release fixes the following bugs:

  • Fixes an issue where the organization name change doesn’t work from the Insight Cloud Portal or Insight app.
  • Fixes issues related to device credit allocation and de-allocation from the Insight Cloud Portal or Insight app.
  • Fixes an intermittent issue that occurs after deleting an Insight account, where you cannot add devices to an Insight account if these devices were previously added to the deleted Insight account.
  • Fixes an intermittent issue where an already created organization is not displayed after you log in to an Insight Pro account from the Insight Cloud Portal or Insight app.
  • Fixes an intermittent issue where none of the devices added under the network location are displayed under the device list page on the Insight Cloud Portal or Insight app. 
  • Multiple stability and performance improvements.
  • Other bug fixes.

Known Issues

This release contains the following known issues:

  • Android 4.4 and older versions are not supported.
  • The number of connected WiFi clients isn’t displayed under the Orbi Pro satellite details on the Location > Topology page.
  • An Orbi Pro satellite doesn’t display in the SSID view on the Location > Topology page.
  • The PoE source doesn't display for a WAC505 or WAC510 access point on the Location > Topology page.
  • When a WAC510 access point is connected to a switch, it doesn’t display behind the switch on the Location > Topology page.
  • The link speed doesn’t display for the connection between WiFi clients and access points or Orbi Pro devices on the Location > Topology page.
  • The link speed and usage don’t display between a BR500 router and switch on the Location > Topology page.
  • “Management mode changed to Standalone” notifications are sent intermittently for an Insight-managed access point when you reset the device from the Insight app or Insight Cloud portal.
  • The Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly onboarded access point. Workaround: Reapply the captive portal configuration from Insight.
  • On an Orbi Pro device that is running firmware version 2.5.2.104 or an earlier version, you cannot log in using the Insight app when the mobile device is connected to an Orbi Pro device in Day 0 mode during setup. Workaround: Update the Orbi Pro device to the latest firmware.
  • Revoking the auto-reclaim feature after a factory reset is not supported for the following switch models: GC110, GC110P, GC510P, GC510PP, GC728X, GC728XP, GC752X, and GC752XP.
  • Instant Captive Portal redirection fails when the SSID name includes the # special character. Workaround: Rename the SSID so that it does not contain the # character.
  • On a WAC505, WAC510, WAC540, or WAC564 access point that runs a firmware version earlier than version 9.0.0.21, Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the Instant Captive Portal. Workaround: Edit the fifth SSID without modifying any parameters and then save the configuration.
  • When you edit the SSID of an Instant Captive Portal to which one or more clients are connected, the Insight Cloud Portal displays the following error message: “Fail to upload display ad.” Workaround: Edit the SSID when no clients are connected to the captive portal.
  • The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
  • The IP address for a connected neighbor device is not shown properly for the following switch models: GC110, GC110P, GC510P, GC510PP, GC728X, GC728XP, GC752X, and GC752XP.
  • The Insight Cloud Portal does not refresh when you edit an IPSec policy name, causing stale entries such as “Deleting policy” and “Creating policy” to remain visible for 5 to 8 seconds. Workaround: Refresh the web browser.
  • Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy if the maximum number of policies was previously configured through the device UI.

Application Update Instructions

Make sure to update your Insight-supported devices to the latest firmware.

To update your product’s firmware, follow the instructions in your product’s user manual. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documentation button on the product page.

Insight 6.9 >

Last Updated:10/17/2025 | Article ID: 000065511

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