NETGEAR Insight Cloud Portal and App version 6.5
Version 6.5.11
Release Date: January 10, 2022
New Features
This release adds the following new features:
- Supports Insight Business VPN service on Orbi Pro Mini WiFi 6 SXK30 models.
- Implements Locate Device feature on WAX and WAC series access point models that have a blue Cloud LED.
- Supports new Orbi Pro WiFi 6 SXK50 Insight managed models.
- Supports Insight Pro bulk on-boarding feature at organization level.
Bug Fixes
This release fixes the following bugs:
- Fixes the issue where Insight reports "Unknown Username" for wireless clients authenticated via WPA2-Enterprise.
- Fixes the issue where locations disappear after creation for the Premium and Pro accounts.
- Various stability improvements and other enhancements.
- Other bug fixes.
Known Issues
This release contains the following known issues:
- Android 4.4 and older versions are not supported.
- Wireless connected clients count doesn't display under the Orbi Pro satellite details on the Location > Topology page.
- Orbi Pro satellites do not display in the SSID view on the Location > Topology page.
- PoE source doesn't display for the WAC510/WAC505 models on the Location > Topology page.
- When a WAC510 AP is connected to a switch, it does not display behind the switch in the Location > Topology page.
- The link speed does not display for the connection between WiFi clients and access points or Orbi Pro devices in the Location > Topology page.
- The link speed and usage do not display between the BR500 router and switch in the Location > Topology page.
- “Management mode changed to Standalone” push notifications are received intermittently for all Insight-managed access points when resetting the device from the Insight app or Insight Cloud portal.
- The Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly on-boarded access point. Workaround: Reapply the captive portal configuration from Insight.
- Unable to log in using the Insight app when the mobile device is connected to the Orbi Pro device in Day 0 mode during setup, and the firmware version on the Orbi Pro device is V2.5.2.104 or less. Workaround: Update the Orbi Pro device to the latest firmware.
- Revoking the auto-reclaim feature after a factory reset is not supported for these switch models yet: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- Instant Captive Portal redirection fails when the SSID name includes the # special character. Workaround: Rename the SSID so it does not contain the # character.
- Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the instant captive portal for WAC510/505/540/564 access points before updating to the latest firmware of v9.0.0.21 or above. Workaround: Edit the fifth SSID without modifying any parameters and then save the configuration.
- When you try to edit the SSID of an Instant Captive Portal and there is an associated client, the Insight Cloud Portal displays this error message: “Fail to upload display ad.” Workaround: Edit the SSID when there are no clients connected to the guest WiFi.
- The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
- The IP address for a connected neighbor device is not shown properly for these switch models: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- The Insight Cloud Portal does not refresh when the IPSec policy name is edited, so stale entries such as “Deleting policy” and “Creating policy” remain visible for 5 to 8 seconds. Workaround: Refresh the web browser window.
- Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy when the maximum number of policies were configured previously through the local browser UI.
Version 6.5.12
Release Date: January 14, 2022
Bug Fixes
This release fixes the following bugs:
- Fixes an issue where logging into Chinese or Japanese localized UIs can cause the app to crash.
- Fixes an issue in the device discovery screen that causes a crash.
- Fixes an issue with the app crashing when enabling rate limiting on the Edit SSID Configuration screen.
Known Issues
This release contains the following known issues:
- Android 4.4 and older versions are not supported.
- Wireless connected clients count doesn't display under the Orbi Pro satellite details on the Location > Topology page.
- Orbi Pro satellites do not display in the SSID view on the Location > Topology page.
- PoE source doesn't display for the WAC510/WAC505 models on the Location > Topology page.
- When a WAC510 AP is connected to a switch, it does not display behind the switch in the Location > Topology page.
- The link speed does not display for the connection between WiFi clients and access points or Orbi Pro devices in the Location > Topology page.
- The link speed and usage do not display between the BR500 router and switch in the Location > Topology page.
- “Management mode changed to Standalone” push notifications are received intermittently for all Insight-managed access points when resetting the device from the Insight app or Insight Cloud portal.
- The Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly on-boarded access point. Workaround: Reapply the captive portal configuration from Insight.
- Unable to log in using the Insight app when the mobile device is connected to the Orbi Pro device in Day 0 mode during setup, and the firmware version on the Orbi Pro device is V2.5.2.104 or less. Workaround: Update the Orbi Pro device to the latest firmware.
- Revoking the auto-reclaim feature after a factory reset is not supported for these switch models yet: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- Instant Captive Portal redirection fails when the SSID name includes the # special character. Workaround: Rename the SSID so it does not contain the # character.
- Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the instant captive portal for WAC510/505/540/564 access points before updating to the latest firmware of v9.0.0.21 or above. Workaround: Edit the fifth SSID without modifying any parameters and then save the configuration.
- When you try to edit the SSID of an Instant Captive Portal and there is an associated client, the Insight Cloud Portal displays this error message: “Fail to upload display ad.” Workaround: Edit the SSID when there are no clients connected to the guest WiFi.
- The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
- The IP address for a connected neighbor device is not shown properly for these switch models: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- The Insight Cloud Portal does not refresh when the IPSec policy name is edited, so stale entries such as “Deleting policy” and “Creating policy” remain visible for 5 to 8 seconds. Workaround: Refresh the web browser window.
- Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy when the maximum number of policies were configured previously through the local browser UI.
Version 6.5.15
Release Date: February 12, 2022
New Features
This release adds the following new features:
- Supports the NETGEAR Nighthawk 5G WiFi 6 Mobile Hotspot Pro router (model MR5100C).
Bug Fixes
This release fixes the following bugs:
- Fixes the issue where an Insight Pro subscription key (proof of purchase) doesn't display under the Account Management > Subscription page after activation.
- Various stability improvements and other enhancements.
- Other bug fixes.
Known Issues
This release contains the following known issues:
- Android 4.4 and older versions are not supported.
- Wireless connected clients count isn’t displayed under the Orbi Pro satellite details on the Location > Topology page.
- Orbi Pro satellites isn’t included in the SSID view on the Location > Topology page.
- PoE source doesn't display for the WAC510/WAC505 models on the Location > Topology page.
- When a WAC510 AP is connected to a switch, it does not display behind the switch in the Location > Topology page.
- The link speed does not display for the connection between WiFi clients and access points or Orbi Pro devices in the Location > Topology page.
- The link speed and usage do not display between the BR500 router and switch in the Location > Topology page.
- “Management mode changed to Standalone” push notifications are received intermittently for all Insight-managed access points when resetting the device from the Insight app or Insight Cloud portal.
- The Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly on-boarded access point. Workaround: Reapply the captive portal configuration from Insight.
- Unable to log in using the Insight mobile app when the mobile device is connected to the Orbi Pro device in Day 0 mode during setup, and the firmware version on the Orbi Pro device is V2.5.2.104 or less. Workaround: Update the Orbi Pro device to the latest firmware.
- Revoking the auto-reclaim feature after a factory reset is not supported for these switch models yet: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- Instant Captive Portal redirection fails when the SSID name includes the # special character. Workaround: Rename the SSID so it does not contain the # character.
- Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the Instant Captive Portal for WAC510/505/540/564 access points before updating to the latest firmware of v9.0.0.21 or above. Workaround: Edit the fifth SSID without modifying any parameters and then save the configuration.
- Editing the SSID of an Instant Captive Portal with associated client(s), the Insight Cloud Portal displays this error message: “Fail to upload display ad.” Workaround: Edit the SSID when there are no clients connected to the guest WiFi.
- The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
- The IP address for a connected neighbor device is not shown properly for these switch models: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- The Insight Cloud Portal does not refresh when the IPSec policy name is edited, so stale entries such as “Deleting policy” and “Creating policy” remain visible for 5 to 8 seconds. Workaround: Refresh the web browser window.
- Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy when the maximum number of policies were configured previously through the local browser UI.
Version 6.5.16
Release Date: February 21, 2022
Bug Fixes
This release fixes the following bugs:
- Fixes an issue related to radio selection under the device dashboard screen
Known Issues
This release contains the following known issues:
- Android 4.4 and older versions are not supported.
- Wireless connected clients count isn’t displayed under the Orbi Pro satellite details on the Location > Topology page.
- Orbi Pro satellites isn’t included in the SSID view on the Location > Topology page.
- PoE source doesn't display for the WAC510/WAC505 models on the Location > Topology page.
- When a WAC510 AP is connected to a switch, it does not display behind the switch in the Location > Topology page.
- The link speed does not display for the connection between WiFi clients and access points or Orbi Pro devices in the Location > Topology page.
- The link speed and usage do not display between the BR500 router and switch in the Location > Topology page.
- “Management mode changed to Standalone” push notifications are received intermittently for all Insight-managed access points when resetting the device from the Insight app or Insight Cloud portal.
- The Instant Captive Portal feature does not work for clients connected to an OWE (Opportunistic Wireless Encryption) SSID on a newly on-boarded access point. Workaround: Reapply the captive portal configuration from Insight.
- Unable to log in using the Insight mobile app when the mobile device is connected to the Orbi Pro device in Day 0 mode during setup, and the firmware version on the Orbi Pro device is V2.5.2.104 or less. Workaround: Update the Orbi Pro device to the latest firmware.
- Revoking the auto-reclaim feature after a factory reset is not supported for these switch models yet: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- Instant Captive Portal redirection fails when the SSID name includes the # special character. Workaround: Rename the SSID so it does not contain the # character.
- Instant Captive Portal redirection displays an error message when the fifth SSID is configured with the Instant Captive Portal for WAC510/505/540/564 access points before updating to the latest firmware of v9.0.0.21 or above. Workaround: Edit the fifth SSID without modifying any parameters and then save the configuration.
- Editing the SSID of an Instant Captive Portal with associated client(s), the Insight Cloud Portal displays this error message: “Fail to upload display ad.” Workaround: Edit the SSID when there are no clients connected to the guest WiFi.
- The IPSec tunnel name is not shown in the Tunnel Up or Tunnel Down notifications.
- The IP address for a connected neighbor device is not shown properly for these switch models: GC110, GC110P, GC510P/PP, GC728X/XP, and GC752X/XP.
- The Insight Cloud Portal does not refresh when the IPSec policy name is edited, so stale entries such as “Deleting policy” and “Creating policy” remain visible for 5 to 8 seconds. Workaround: Refresh the web browser window.
- Incorrect error messages display in the Insight Cloud Portal when you try to add a new IPSec policy when the maximum number of policies were configured previously through the local browser UI.
Application Update Instructions
Make sure to update your Insight-supported devices to the latest firmware.
To update your product’s firmware, follow the instructions in your product’s user manual. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documentation button on the product page.
Last Updated:07/07/2025
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Article ID: 000065183