Your NETGEAR router is designed to provide industry-leading performance. If your Internet connection seems slow when you're connected to your NETGEAR router, you can troubleshoot your connection to find out why your speeds are below your expectations.
To troubleshoot your slow Internet connection when connected to your NETGEAR router, try the following:
Update your router firmware
NETGEAR frequently releases firmware updates to improve router performance. Before performing additional troubleshooting, make sure that your router has the newest firmware version installed. For more information, see the following articles:
Power cycle your equipment
Whenever you experience network problems, we recommend that you power cycle (restart) your modem and your router. Power cycling your equipment might be all that’s needed to resolve your network problems. For more information, see the following articles:
Test your Internet speeds on multiple devices
To see if your entire network is experiencing slow speeds, run an Internet speed test on multiple devices that are connected to your NETGEAR router. If your Internet speed is fast on some devices but slow on others, you might want to troubleshoot the slow devices, or check to see if they support the same speeds as your router. For more information, see How do I check my Internet speed?
Try connecting via Ethernet
If you are experiencing slow speeds over WiFi, try connecting your device to your router with an Ethernet cable, and run another speed test. If your speeds are faster when connected via Ethernet, you might have a WiFi interference problem, or your device might use an older WiFi standard than your router. For more information, see What factors can affect my WiFi performance?
Change your wireless channels
If your speeds are worse over WiFi, and you think the problem might be wireless interference, you can manually change the wireless channels that your router uses. For more information, see the following articles:
Connect directly to your modem or gateway
If you still can't determine why your Internet connection is slow, unplug your router and use an Ethernet cable to connect a computer directly to your modem or gateway. After your computer is connected, run a speed test. If your speeds are still below your expectations, you might be experiencing a problem with your Internet service provider (ISP) or the service line entering your home. Contact your ISP to continue troubleshooting.
For more information: