If you add your mobile hotspot device and your device's status reads "Pending Verification," the cause can be the following:
- Verify that there is an active Internet connection as the device will need a connection to communicate with Insight.
- Verify that the serial number and the IMEI ojn the device is correct. If the information is not correct, please remove the device from Insight and re-add.
- Pending verification indicates that the device has not yet established a management check-in. This status typically occurs if the device is powered off or has been operational for more than an hour but less than 7 days since being assigned to management.
- Upon powering up the MHS device, it will automatically checks its management status. If it has been running continuously, it performs a check-in every 7 days. Once the device is connected, the management connection remains persistent.
Last Updated:07/07/2025
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Article ID: 000063865