If your wireless devices are regularly disconnecting from your WiFi network, a weak WiFi signal might be causing connectivity issues, or there might be a problem with your WiFi network name (also called SSID).
If your WiFi connection is less reliable when you are further away from your WiFi broadcast device, your problem might be caused by a weak WiFi signal. For more information, see How do I resolve poor wireless range or a weak WiFi signal from my NETGEAR router?
If your problems don't seem to be related to distance from the WiFi broadcast device, there might be a problem with your WiFi network name. Two different WiFi network name problems commonly cause disconnection issues:
- Using different network names for the 2.4GHz and 5GHz bands of your WiFi network.
- Using a common or default WiFi network name, such as one of the following:
- Netgear
- Orbi
- Wireless
- 2wire
- Dlink
- Linksys
To troubleshoot WiFi network name (SSID) problems:
- If you are using a common or default WiFi network name, such as netgear, orbi, wireless, 2wire, dlink, or linksys, change your WiFi network name to a unique name.
- For Orbi and Orbi Pro products, see How do I change my Orbi system’s network name and password using the router web interface?.
- For routers and modem routers, see How do I change my NETGEAR router's WiFi password or network name (SSID)?.
- For all other products, see your product’s user manual.
You can find your user manual by searching for your product on the NETGEAR support site. For more information, see Where can I find information about my NETGEAR product?.
- If possible, make sure that the different bands on your WiFi network are using the same name.
For example, make sure that you don’t have a network_name-2G network and a network_name-5G network.
On some products, particularly older WiFi extenders, you might not be able to avoid having different names for the different WiFi bands.- If you are using a NETGEAR WiFi extender that supports the One WiFi Name feature, enable One WiFi Name. For more information, see How do I enable or disable One WiFi Name on my Nighthawk Mesh WiFi Range Extender?
- If the bands are using different names, follow the instructions in your user manual to change your router or access point’s settings so that both WiFi bands are using the same network name. For help finding your user manual, see Where can I find information about my NETGEAR product?.
- If you are still experiencing disconnect issues, try some of the troubleshooting steps in this knowledge article: How do I troubleshoot my wireless network?.
Last Updated:07/07/2025
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Article ID: 000063823