This issue affects the device that has the Orbi app installed (admin device). If the admin device is running iOS version 14 or later, you might be unable to resume the Internet connection (unpause) after pausing all devices or pausing a profile containing the admin device.
Use the following instructions as a workaround for this issue.
Assigning your admin device to the Always On list in Smart Parental Controls (SPC) might prevent it from becoming “paused.”
To unpause an admin device after using the pause feature in Smart Parental Controls:
- Disable WiFi on the admin device.
- Make sure that mobile data (LTE) is enabled on the admin device.
- Connect to your Orbi router remotely using the Orbi app.
- In the Orbi app, unpause the admin device or unpause the profile containing the admin device.
For more information, see How do I pause or unpause a device in NETGEAR Smart Parental Controls?.
Last Updated:07/07/2025
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Article ID: 000063803