NETGEAR is partnered with Exertis to provide our UK customers with quality support for services like Armor and ProSupport. You can contact NETGEAR or Exertis, depending on the type of support that you need.
Visit this NETGEAR support link if any of the following apply to you:
- Received my NETGEAR product but my subscription isn’t active
- A subscription is registered to the wrong product
- Return a device that is attached to an active subscription and is within the device’s purchased extended product warranty period
Note: Your product is repaired and returned or you receive a replacement. Your subscription is still active. To cancel your subscription, email our Customer Care team at customer.service@netgear.com. Include your product’s serial number in your email.
Contact Exertis support at netgearstoresupport@exertis.co.uk if any of the following apply to you:
- Unable to complete the checkout process
- Did not receive confirmation email regarding your purchase
- Cancel an order or subscription
- Unable to attach a subscription to your product at checkout
- Return a device attached to an active subscription within the 30-day product warranty period
- Your payment information isn’t being processed
- Order changes after the purchase process is complete
Visit the following link to return a product within the 30-day warranty period that is not attached to a subscription: https://store.netgear.com/returns
For more information:
Last Updated:07/07/2025
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Article ID: 000063715