NETGEAR provides Next Business Day (NBD)* replacement as part of the Overdrive and Fastlane services for select NETGEAR Enterprise switches, wireless access points and routers in the countries listed in this article.
NETGEAR also provides Advance Ground support as part of the Sprint service for select NETGEAR Enterprise switches, wireless access points and routers in the countries listed in this article.
Sprint, Overdrive, and Fastlane support services are available for purchase for eligible products. To find out whether your product is eligible, see the product datasheet at netgear.com/support.
For further information about Sprint, Overdrive, and Fastlane support services, refer to the Enterprise Support Services page.
For further information about NETGEAR's warranty return policy, refer to the Enterprise Warranty Return Policy page.
The following countries offer Advance Ground and NBD replacement support:
- Australia
- Austria
- Belgium
- Bulgaria
- Canada
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France (Metropolitan)
- Germany
- Greece
- Hungary
- India**
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Monaco
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain (Balearic and Canary Islands)
- Sweden
- Switzerland
- United Kingdom
- United States
*Monday through Friday from 8am to 5pm local time, excluding NETGEAR holidays. Calls must be received and replacement authorization must be issued by the following cutoff time for NBD hardware replacement delivery: US/Canada – 2 PM (PST) and 5 PM (EST), UK/Ireland – 2 PM, Central Europe (CET) – 2 PM, India – 1 PM (IST), Australia – 2 PM (EST).
**Next business day (NBD) delivery depends on your region and is not guaranteed in all locations.